Hi,
I recently deployed Acrobat DC for all users. But a whole bunch of people (not everyone!) is getting popups to "activate the software".
Which is weird, because on the test environment it worked perfectly.
I installed it with the Customization Wizard, creating the offline exception. Then ran the adobe_prtk.exe to create a prov.xml. That generated a file, and gave return code 0, meaning it went OK.
Then I ran the adobe_prtk.exe to stream that prov.xml, also gave me return code 0.
Yet still people are getting this message. Ive edited the GPO to run the stream option on server boot as well, still to no avail.
So I went through the oobelib.lig and found all kind of errors in it. Most importantly (I think) a " could not read prov.xml".
Here is the logfile
08/19/16 13:17:20:407 | [INFO] | | | | Adobe PRTK | | | 8456 | __OOBELIB_LOG_FILE__
08/19/16 13:17:20:407 | [INFO] | | | | Adobe PRTK | | | 8456 | *** Adobe PRTK tool START ***
08/19/16 13:17:20:407 | [INFO] | | | | Adobe PRTK | | | 8456 | Adobe PRTK tool VolumeSerialize invoked
08/19/16 13:17:20:407 | [INFO] | | | | Adobe PRTK | | | 8456 | File for Exception prov.xml
08/19/16 13:17:20:423 | [ERROR] | | | | Adobe PRTK | | | 8456 | Muse Leid not found
08/19/16 13:17:20:423 | [INFO] | | | | OOBELib | | | 8456 | *************OOBELib Session Starts*************
08/19/16 13:17:20:423 | [INFO] | | | | OOBELib | | | 8456 | Version 9.0.0.301,7.0
08/19/16 13:17:20:423 | [INFO] | | | | PCDService | | | 8456 | PCD Service in non-threaded mode
08/19/16 13:17:20:423 | [INFO] | | | | DispatchClientLib | | | 8456 | Dispatch table file doesnot in parallel to binary or inside the binary, falling back to ACF path.
08/19/16 13:17:20:423 | [INFO] | | | | DispatchClientLib | | | 8456 | Dispatch table loaded from path: C:\Program Files (x86)\Common Files\Adobe\OOBE/PDApp/P7/dispatchtable.xml
08/19/16 13:17:20:423 | [INFO] | | | | DispatchClientLib | | | 8456 | (re)load Local Dispatch Table status-[0].
08/19/16 13:17:20:423 | [INFO] | | | | DispatchClientLib | | | 8456 | Scope : [2]
08/19/16 13:17:20:439 | [INFO] | | | | DispatchClientLib | | | 8456 | Setting scope to GM
08/19/16 13:17:20:485 | [ERROR] | | | | OPMWrapper | | | 8456 | Failed in getting value for key in OPMGetValueForKey
08/19/16 13:17:20:485 | [INFO] | | | | OOBELib | | | 8456 | Failed to get Proxy username in OPM DB
08/19/16 13:17:20:485 | [INFO] | | | | AXFBLicensing | | | 8456 | Failed to load axlibv7.dll, trying again
08/19/16 13:17:20:485 | [INFO] | | | | AXFBLicensing | | | 8456 | Failed to load axlibv7.dll, trying again with axlib in ACF
08/19/16 13:17:20:501 | [INFO] | | | | AXFBLicensing | | | 8456 | All function pointers successfully retrieved
08/19/16 13:17:20:501 | [INFO] | | | | OOBELib | | | 8456 | OOBELib LoadActivationGrace Started.
08/19/16 13:17:20:501 | [INFO] | | | | SLCoreService | | | 8456 | Starting up SLCore 2.0 Release (build 2.0.1.360321).
08/19/16 13:17:20:501 | [INFO] | | | | SLCoreService | | | 8456 | Service construction took 0.0 ms and succeed.
08/19/16 13:17:20:501 | [ERROR] | | | | OOBELib | | | 8456 | SLConfig path is : C:\Users\xxxxxx\AppData\Local\Temp\16\MSLC.xml_80
08/19/16 13:17:20:501 | [INFO] | | | | OOBELib | | | 8456 | GetAMTConfigPathForLEID : Payload Code found, retrieving
08/19/16 13:17:20:517 | [DEBUG] | | | | PCDService | | | 8456 | No value for key [PRODUCT_MUST_ACTIVATE] in hive [{AC76BA86-1033-FFFF-7760-000000000007}] in master : 10
08/19/16 13:17:20:517 | [INFO] | | | | OOBELib | | | 8456 | LoadActivationGrace : Using AdobeCode {AC76BA86-1033-FFFF-7760-000000000007}
08/19/16 13:17:20:517 | [INFO] | | | | OOBELib | | | 8456 | LoadActivationGrace : Using Driver AdobeCode {AC76BA86-1033-FFFF-7760-000000000007}
08/19/16 13:17:20:517 | [INFO] | | | | OOBELib | | | 8456 | LoadActivationGrace : Retrieving installedLanguages from master for MUL SN.
08/19/16 13:17:20:517 | [DEBUG] | | | | PCDService | | | 8456 | Failed to read value for key [PayloadCode] in hive [] from master : 4
08/19/16 13:17:20:517 | [DEBUG] | | | | PCDService | | | 8456 | Failed to read value for key [installedLanguages] in hive [] from master : 4
08/19/16 13:17:20:517 | [INFO] | | | | OOBELib | | | 8456 | LoadActivationGrace : Can't retrieve installedLanguages.
08/19/16 13:17:20:517 | [WARN] | | | | OOBELib | | | 8456 | record.enigmaProductInfo.productIdentifier 16
08/19/16 13:17:20:517 | [INFO] | | | | OOBELib | | | 8456 | No licensing LEID found in config file, using default
08/19/16 13:17:20:517 | [INFO] | | | | OOBELib | | | 8456 | No dominated LEIDs found in config file, using self
08/19/16 13:17:20:517 | [DEBUG] | | | | OOBELib | | | 8456 | Updating dominating leid list
08/19/16 13:17:20:517 | [INFO] | | | | SLCoreService | | | 8456 | Syncing to license store...
08/19/16 13:17:20:532 | [INFO] | | | | SLCoreService | | | 8456 | Found server mkey.
08/19/16 13:17:20:548 | [INFO] | | | | SLCoreService | | | 8456 | Loading license references...
08/19/16 13:17:20:548 | [INFO] | | | | SLCoreService | | | 8456 | Found 2 license file(s)
08/19/16 13:17:20:548 | [INFO] | | | | SLCoreService | | | 8456 | Parsing license file [202899997.lic] succeed.
08/19/16 13:17:20:548 | [INFO] | | | | SLCoreService | | | 8456 | Parsing license file [255056157.lic] succeed.
08/19/16 13:17:20:548 | [INFO] | | | | SLCoreService | | | 8456 | License store synchronization took 31.6 ms and succeed.
08/19/16 13:17:20:548 | [INFO] | | | | SLCoreService | | | 8456 | Query license: type = 3, duration = permanent, remaining = permanent.
08/19/16 13:17:20:548 | [INFO] | | | | OOBELib | | | 8456 | Checking if license needs to be deleted for upgrade scenario
08/19/16 13:17:20:548 | [INFO] | | | | OOBELib | | | 8456 | PID in SN matches enigma data, check if need to remove the license
08/19/16 13:17:20:548 | [INFO] | | | | OOBELib | | | 8456 | Current SN is not a subscription SN
08/19/16 13:17:20:548 | [INFO] | | | | SLCoreService | | | 8456 | Reading product config [C:\Users\xxxxxx\AppData\Local\Temp\16\MSLC.xml_80]
08/19/16 13:17:20:548 | [ERROR] | | | | SLCoreService | | | 8456 | Loading SLR took 0.0 ms and return "Invalid Operation: License Already Exists (129:16)".
08/19/16 13:17:20:548 | [ERROR] | | | | SLCoreService | | | 8456 | Loading license from product config return "Invalid Operation: License Already Exists (129:16)".
08/19/16 13:17:20:735 | [INFO] | | | | SLCoreService | | | 8456 | Feature Acrobat_12.0 is enabled.
08/19/16 13:17:20:735 | [INFO] | | | | SLCoreService | | | 8456 | Feature Acrobat_Base_12.0 is enabled.
08/19/16 13:17:20:735 | [INFO] | | | | SLCoreService | | | 8456 | Feature Acrobat_Distiller_12.0 is enabled.
08/19/16 13:17:20:735 | [DEBUG] | | | | PCDService | | | 8456 | Failed to read value for key [AL] in hive [LocaleVariants] from cache : 769
08/19/16 13:17:20:735 | [INFO] | | | | OOBELib | | | 8456 | No locale variant found for locale : ALL
08/19/16 13:17:20:735 | [INFO] | | | | OOBELib | | | 8456 | No variants found for locale : ALL
08/19/16 13:17:20:735 | [INFO] | | | | OOBELib | | | 8456 | Seting feature status for locale : ALL
08/19/16 13:17:20:735 | [INFO] | | | | OOBELib | | | 8456 | Features licensed Acrobat_12.0
08/19/16 13:17:20:735 | [INFO] | | | | OOBELib | | | 8456 | Features licensed Acrobat_Base_12.0
08/19/16 13:17:20:735 | [INFO] | | | | OOBELib | | | 8456 | Features licensed Acrobat_Distiller_12.0
08/19/16 13:17:20:735 | [DEBUG] | | | | PCDService | | | 8456 | Failed to read value for key [V7{}AcrobatESR-12-Win-GM] in hive [FA_Set{|}1] from cache : 769
08/19/16 13:17:20:735 | [INFO] | | | | SLCoreService | | | 8456 | Updating license file
08/19/16 13:17:20:735 | [INFO] | | | | OOBELib | | | 8456 | OOBELib AX Fb licensing handling started
08/19/16 13:17:20:735 | [DEBUG] | | | | PCDService | | | 8456 | Failed to read value for key [V7{}AcrobatESR-12-Win-GM] in hive [FA_Set{|}1] from cache : 769
08/19/16 13:17:20:735 | [DEBUG] | | | | PCDService | | | 8456 | Failed to read value for key [V7{}AcrobatESR-12-Win-GM] in hive [FA_Set{|}1] from cache : 769
08/19/16 13:17:20:735 | [INFO] | | | | AXFBLicensing | | | 8456 | Not loading license for AX or FB
08/19/16 13:17:20:735 | [INFO] | | | | OOBELib | | | 8456 | OOBELib AX Fb licensing handling completed
08/19/16 13:17:20:735 | [INFO] | | | | OOBELib | | | 8456 | OOBELib LoadActivationGrace Completed.
08/19/16 13:17:20:735 | [INFO] | | | | SLCoreService | | | 8456 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).
08/19/16 13:17:20:735 | [INFO] | | | | SLCoreService | | | 8456 | Service destruction took 0.4 ms and succeed.
08/19/16 13:17:20:735 | [INFO] | | | | Adobe PRTK | | | 8456 | Successfully loaded the license
08/19/16 13:17:20:735 | [INFO] | | | | OOBELib | | | 8456 | OOBELibImpl::CommitPCD STARTED
08/19/16 13:17:20:750 | [DEBUG] | | | | ServiceLoader | | | 8456 | looking for library c:\Temp\adobe_upgrade.dll
08/19/16 13:17:20:750 | [WARN] | | | | ServiceLoader | | | 8456 | Failed to find adobe_upgrade.dll
08/19/16 13:17:20:750 | [DEBUG] | | | | ServiceLoader | | | 8456 | Symbol AULOpenSession can't be found in library adobe_upgrade.dll because the library has not been added to the loader
08/19/16 13:17:20:766 | [INFO] | | | | OOBELib | | | 8456 | CreateEntriesAfterOnlineValidation : licensable leids set to V7{}AcrobatESR-12-Win-GM,V7{}AcrobatPro-Beta12-Win-GM,V7{}AcrobatStd-Beta12-Win-GM
08/19/16 13:17:20:766 | [INFO] | | | | OOBELib | | | 8456 | CreateEntriesAfterOnlineValidation : licensable leids length set to 82
08/19/16 13:17:20:766 | [INFO] | | | | OOBELib | | | 8456 | CreateEntriesAfterOnlineValidation : Created entries after SN validation
08/19/16 13:17:20:782 | [INFO] | | | | OOBELib | | | 8456 | Serial Number does not has subscription enabled
08/19/16 13:17:20:782 | [INFO] | | | | OOBELib | | | 8456 | No SN to be remembered at install
08/19/16 13:17:20:782 | [INFO] | | | | OOBELib | | | 8456 | User hasn't registered
08/19/16 13:17:20:782 | [DEBUG] | | | | ServiceLoader | | | 8456 | Symbol AULCloseSession can't be found in library adobe_upgrade.dll because the library has not been added to the loader
08/19/16 13:17:20:782 | [INFO] | | | | OOBELib | | | 8456 | OOBELibImpl::CommitPCD ENDED
08/19/16 13:17:20:782 | [INFO] | | | | OOBELib | | | 8456 | Closing AdobeIALClient 1.0 Release (build 1.0.6.3) session.
08/19/16 13:17:20:782 | [INFO] | | | | OOBELib | | | 8456 | *************OOBELib Session Ends*************
08/19/16 13:17:20:782 | [INFO] | | | | Adobe PRTK | | | 8456 | Volume Serial Number used, enabling guest user
08/19/16 13:17:20:782 | [ERROR] | | | | Adobe PRTK | | | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, V7{}AcrobatESR-12-Win-GM, ENABLE_GUEST, 1
08/19/16 13:17:20:782 | [ERROR] | | | | Adobe PRTK | | | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe
08/19/16 13:17:20:782 | [ERROR] | | | | Adobe PRTK | | | 8456 | Unable to find FindFirstFile
08/19/16 13:17:20:782 | [ERROR] | | | | Adobe PRTK | | | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:782 | [ERROR] | | | | Adobe PRTK | | | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:782 | [INFO] | | | | Adobe PRTK | | | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:797 | [INFO] | | | | Adobe PRTK | | | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:797 | [DEBUG] | | | | ServiceLoader | | | 8456 | using logging service now
08/19/16 13:17:20:797 | [INFO] | | | | PCDService | | | 8456 | PCD Service in non-threaded mode
08/19/16 13:17:20:797 | [INFO] | | | | Adobe PRTK | | | 8456 | Successfully made entry in SLCache
08/19/16 13:17:20:797 | [ERROR] | | | | Adobe PRTK | | | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, EULADelay, -1
08/19/16 13:17:20:797 | [ERROR] | | | | Adobe PRTK | | | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe
08/19/16 13:17:20:797 | [ERROR] | | | | Adobe PRTK | | | 8456 | Unable to find FindFirstFile
08/19/16 13:17:20:797 | [ERROR] | | | | Adobe PRTK | | | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:797 | [ERROR] | | | | Adobe PRTK | | | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:797 | [INFO] | | | | Adobe PRTK | | | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:797 | [INFO] | | | | Adobe PRTK | | | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:797 | [ERROR] | | | | Adobe PRTK | | | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, Growl, Suppress
08/19/16 13:17:20:797 | [ERROR] | | | | Adobe PRTK | | | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe
08/19/16 13:17:20:797 | [ERROR] | | | | Adobe PRTK | | | 8456 | Unable to find FindFirstFile
08/19/16 13:17:20:797 | [ERROR] | | | | Adobe PRTK | | | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:797 | [ERROR] | | | | Adobe PRTK | | | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:797 | [INFO] | | | | Adobe PRTK | | | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:797 | [INFO] | | | | Adobe PRTK | | | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:828 | [ERROR] | | | | Adobe PRTK | | | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, REG_SERIAL_OVERRIDE, Suppress
08/19/16 13:17:20:828 | [ERROR] | | | | Adobe PRTK | | | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe
08/19/16 13:17:20:828 | [ERROR] | | | | Adobe PRTK | | | 8456 | Unable to find FindFirstFile
08/19/16 13:17:20:828 | [ERROR] | | | | Adobe PRTK | | | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:828 | [ERROR] | | | | Adobe PRTK | | | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:828 | [INFO] | | | | Adobe PRTK | | | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:828 | [INFO] | | | | Adobe PRTK | | | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:828 | [ERROR] | | | | Adobe PRTK | | | 8456 | SetValueForKeyInPCFSubdomainIteratively : V7{}AcrobatESR-12-Win-GM, {AC76BA86-1033-FFFF-7760-000000000007}, Growl, Suppress
08/19/16 13:17:20:828 | [ERROR] | | | | Adobe PRTK | | | 8456 | pcfpath C:\Program Files (x86)\Common Files\Adobe
08/19/16 13:17:20:828 | [ERROR] | | | | Adobe PRTK | | | 8456 | Unable to find FindFirstFile
08/19/16 13:17:20:828 | [ERROR] | | | | Adobe PRTK | | | 8456 | FileName C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:828 | [ERROR] | | | | Adobe PRTK | | | 8456 | Updating PCF C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:828 | [INFO] | | | | Adobe PRTK | | | 8456 | Reference successfully created for C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:828 | [INFO] | | | | Adobe PRTK | | | 8456 | Successfully updated C:\Program Files (x86)\Common Files\Adobe\PCF\{AC76BA86-1033-FFFF-7760-000000000007}.V7{}AcrobatESR-12-Win-GM.xml
08/19/16 13:17:20:844 | [ERROR] | | | | Adobe PRTK | | | 8456 | Could not read prov.xml
08/19/16 13:17:20:844 | [INFO] | | | | PCDService | | | 8456 | PCD Service in non-threaded mode
08/19/16 13:17:20:844 | [ERROR] | | | | Adobe PRTK | | | 8456 | PendingType2A already existing for leids: V7{}AcrobatESR-12-Win-GM{|}ALL
08/19/16 13:17:20:875 | [ERROR] | | | | Adobe PRTK | | | 8456 | Type2AData entry written for leid V7{}AcrobatESR-12-Win-GM{|}ALL
08/19/16 13:17:20:891 | [ERROR] | | | | Adobe PRTK | | | 8456 | LEIDLocForType2A entry written for SN 910185056704396773844240
08/19/16 13:17:20:891 | [INFO] | | | | Adobe PRTK | | | 8456 | Return code 0
08/19/16 13:17:20:891 | [INFO] | | | | Adobe PRTK | | | 8456 | *** Adobe PRTK tool END ***