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Re-installing Acrobat V11 on Windows 10 computer

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We have upgraded a user to a new computer.  On the user's legacy computer, we had installed Adobe Acrobat V11.0.   We are now trying to install Adobe Acrobat V11.0 on the users new computer.   We downloaded the SW from the Adobe CLP site and also retrieved the serial number for the software from that site.  When we get to the point in the installation where we can either select Trial License or I have a Serial Number, we enter the SN and the software informs us that the SN is invalid.   I have tried this via a cut and paste and via typing the serial number in.    Same results both ways.

 

Any help would be appreciated.

 

THanks


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