I am attempting to install Adobe Acrobat onto a Golden Image I've created. We use Citrix XenApp, and MCS to create clones of our golden images. I have followed the instructions located in this post, as it was exactly what I was trying to do : Acrobat Pro TLP prompts Adobe ID ? , and initially my first go round had the same issues, where my golden image, I could launch Adobe Acrobat, with no issues, or prompts, but any created machines would prompt each user for Adobe ID.
So my basic steps were as follows,
- Use Adobe Customization Wizard, Did not enter Serial # , Did not check Grant Offline Exception, and Did not check Suppress display of EULA.
- Generate Transform File
- Generate Prov File admin cmd prompt adobe_prtk --tool=VolumeSerialize --generate --serial=<serial#> --regsuppress=ss –eulasuppress –leid V6{}AcrobatPro-AS2-Win-GM
- Verify prov file generated
- msiexec /i “[UNC PATH]\AcroPro.msi” TRANSFORMS="AcroPro.mst"
- Use Trial click option
- Run: adobe_prtk --tool=VolumeSerialize --stream ....Return Code = 20
At this point, I'm stuck. Here's a copy of my oobelib.log file, appreciate any help if possible!
01/31/17 11:23:45:570 | [INFO] | | | | Adobe PRTK | | | 1300 | *** Adobe PRTK tool START ***
01/31/17 11:23:45:571 | [INFO] | | | | Adobe PRTK | | | 1300 | Adobe PRTK tool VolumeSerialize invoked
01/31/17 11:23:45:571 | [INFO] | | | | Adobe PRTK | | | 1300 | No file specified for offline exception, trying default
01/31/17 11:23:45:571 | [INFO] | | | | Adobe PRTK | | | 1300 | No file specified, falling back to default .\prov.xml
01/31/17 11:23:45:582 | [ERROR] | | | | Adobe PRTK | | | 1300 | Muse Leid not found
01/31/17 11:23:45:584 | [INFO] | | | | OOBELib | | | 1300 | *************OOBELib Session Starts*************
01/31/17 11:23:45:584 | [INFO] | | | | OOBELib | | | 1300 | Version 10.0.0.59,7.0
01/31/17 11:23:45:584 | [INFO] | | | | PCDService | | | 1300 | PCD Service in non-threaded mode
01/31/17 11:23:45:585 | [INFO] | | | | DispatchClientLib | | | 1300 | Dispatch table file doesnot in parallel to binary or inside the binary, falling back to ACF path.
01/31/17 11:23:45:586 | [INFO] | | | | DispatchClientLib | | | 1300 | Dispatch table loaded from path: C:\Program Files (x86)\Common Files\Adobe\OOBE/PDApp/P7/dispatchtable.xml
01/31/17 11:23:45:587 | [INFO] | | | | DispatchClientLib | | | 1300 | (re)load Local Dispatch Table status-[0].
01/31/17 11:23:45:587 | [INFO] | | | | DispatchClientLib | | | 1300 | Scope : [2]
01/31/17 11:23:45:587 | [INFO] | | | | DispatchClientLib | | | 1300 | Setting scope to GM
01/31/17 11:23:45:640 | [ERROR] | | | | OPMWrapper | | | 1300 | Failed in getting value for key in OPMGetValueForKey
01/31/17 11:23:45:640 | [INFO] | | | | OOBELib | | | 1300 | Failed to get Proxy username in OPM DB
01/31/17 11:23:45:641 | [INFO] | | | | AXFBLicensing | | | 1300 | Failed to load axlibv7.dll, trying again
01/31/17 11:23:45:641 | [INFO] | | | | AXFBLicensing | | | 1300 | Failed to load axlibv7.dll, trying again with axlib in ACF
01/31/17 11:23:45:642 | [INFO] | | | | AXFBLicensing | | | 1300 | All function pointers successfully retrieved
01/31/17 11:23:45:642 | [INFO] | | | | OOBELib | | | 1300 | OOBELib LoadActivationGrace Started.
01/31/17 11:23:45:642 | [INFO] | | | | SLCoreService | | | 1300 | Starting up SLCore 2.0 Release (build 2.0.1.360321).
01/31/17 11:23:45:642 | [ERROR] | | | | SLCoreService | | | 1300 | user based licensing: 0
01/31/17 11:23:45:642 | [INFO] | | | | SLCoreService | | | 1300 | Service construction took 0.1 ms and succeed.
01/31/17 11:23:45:646 | [INFO] | | | | OOBELib | | | 1300 | Using passed in locale variants map
01/31/17 11:23:45:663 | [INFO] | | | | OOBELib | | | 1300 | Downloaded SLConfig not found, trying with the local copy
01/31/17 11:23:45:663 | [DEBUG] | | | | PCDService | | | 1300 | Failed to read value for key [PayloadCode] in hive [V7{}AcrobatESR-12PR-Win-GM] from master : 5
01/31/17 11:23:45:663 | [INFO] | | | | OOBELib | | | 1300 | GetAMTConfigPathForLEID : No Payload Code found, checking SSC for information
01/31/17 11:23:45:663 | [DEBUG] | | | | PCDService | | | 1300 | Failed to read value for key [PayloadCode] in hive [V7{}AcrobatESR-12PR-Win-GM] from master : 5
01/31/17 11:23:45:664 | [INFO] | | | | OOBELib | | | 1300 | GetAMTConfigPathForLEID : No Payload Code found, checking SSC for information
01/31/17 11:23:45:672 | [DEBUG] | | | | PCDService | | | 1300 | Failed to read value for key [PayloadCode] in hive [V7{}AcrobatESR-12PR-Win-GM] from master : 5
01/31/17 11:23:45:672 | [INFO] | | | | OOBELib | | | 1300 | LoadActivationGrace : Unable to locate Driver Adobe Code
01/31/17 11:23:45:672 | [WARN] | | | | OOBELib | | | 1300 | record.enigmaProductInfo.productIdentifier 16
01/31/17 11:23:45:672 | [INFO] | | | | OOBELib | | | 1300 | Serial product identifier does not match with config file, PID = 16
01/31/17 11:23:45:672 | [ERROR] | | | | OOBELib | | | 1300 | OOBELib LoadActivationGrace failed to retrieve data from slconfig
01/31/17 11:23:45:673 | [INFO] | | | | OOBELib | | | 1300 | OOBELib LoadActivationGrace Completed.
01/31/17 11:23:45:673 | [INFO] | | | | SLCoreService | | | 1300 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).
01/31/17 11:23:45:673 | [INFO] | | | | SLCoreService | | | 1300 | Service destruction took 0.0 ms and succeed.
01/31/17 11:23:45:673 | [ERROR] | | | | Adobe PRTK | | | 1300 | Failed to load the license
01/31/17 11:23:45:673 | [INFO] | | | | OOBELib | | | 1300 | OOBELibImpl::CommitPCD STARTED
01/31/17 11:23:45:682 | [DEBUG] | | | | ServiceLoader | | | 1300 | looking for library C:\Downloads\Adobe Acrobat\Adobe Acrobat\Adobe Provisioning Toolkit Enterprise Edition\adobe_upgrade.dll
01/31/17 11:23:45:682 | [WARN] | | | | ServiceLoader | | | 1300 | Failed to find adobe_upgrade.dll
01/31/17 11:23:45:682 | [DEBUG] | | | | ServiceLoader | | | 1300 | Symbol AULOpenSession can't be found in library adobe_upgrade.dll because the library has not been added to the loader
01/31/17 11:23:45:682 | [INFO] | | | | OOBELib | | | 1300 | SN not validated in this session
01/31/17 11:23:45:682 | [INFO] | | | | OOBELib | | | 1300 | No SN to be remembered
01/31/17 11:23:45:682 | [INFO] | | | | OOBELib | | | 1300 | User hasn't registered
01/31/17 11:23:45:682 | [DEBUG] | | | | ServiceLoader | | | 1300 | Symbol AULCloseSession can't be found in library adobe_upgrade.dll because the library has not been added to the loader
01/31/17 11:23:45:682 | [INFO] | | | | OOBELib | | | 1300 | OOBELibImpl::CommitPCD ENDED
01/31/17 11:23:45:682 | [INFO] | | | | OOBELib | | | 1300 | Closing AdobeIALClient 1.0 Release (build 1.0.6.3) session.
01/31/17 11:23:45:682 | [INFO] | | | | OOBELib | | | 1300 | *************OOBELib Session Ends*************
01/31/17 11:23:45:683 | [INFO] | | | | Adobe PRTK | | | 1300 | Return code 20
01/31/17 11:23:45:683 | [INFO] | | | | Adobe PRTK | | | 1300 | *** Adobe PRTK tool END ***