This user has special settings to see better. They are using 150% magnification in Windows 7 and 1400x900 resolution on a 24" monitor. This will also look like this if I remote onto her computer with our ManageEngine DesktopCentral software. How do we get the main window of Adobe to be the correct size?
Here is the log file:
Account Detail:
User Rights: Admin
User Account Control: Default
Process Integrity: Undefined
Profile Type: None
Acrobat Detail:
Sandboxing: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 2010 64-bit
Available Physical Memory: 4194303 KB
Available Virtual Memory: 4007336 KB
BIOS Version: HPQOEM - 1
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Version: 11.00.9600.16428 (winblue_gdr.131013-1700)
Creation Date: 2016/12/14
Creation Time: 8:17:01 AM
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (win7_rtm.090713-1255)
Display Detail:
Screen Width: 1600
Screen Height: 900
Number of Monitors: 2
Number of Mouse Buttons: 16
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card: Intel(R) HD Graphics Family
Version: 10.18.10.3958
Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Version: 11.0.18.21
Creation Date: 2016/10/01
Creation Time: 5:10:44 AM
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Version: 15.20.20042.205528
Creation Date: 2016/10/27
Creation Time: 5:35:46 AM
Locale: English (United States)
Monitor:
Name: Intel(R) HD Graphics Family
Resolution: 1600 x 900 x 60
Bits per pixel: 32
Monitor:
Name: Intel(R) HD Graphics Family
Resolution: 1920 x 1080 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 7
OS Version: 6.1.7601 Service Pack 1
Page File Space: 4194303 KB
Processor: Intel64 Family 6 Model 69 Stepping 1 GenuineIntel ~2693 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using Windows-Eyes: No
Using NVDA: No
System Name: LT008228
Temporary Directory: C:\Users\BWESTO~1\AppData\Local\Temp\
Time Zone: Central Standard Time
Total Physical Memory: 4194303 KB
Total Virtual Memory: 4194176 KB
User Name: bwestover
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: Yes
Slow Machine: No
Windows Directory: C:\windows
Installed plug-ins:
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\Annots.api
Version: 11.0.18.21
Creation Date: 2016/10/01
Creation Time: 5:10:54 AM