[Moderator moved from The Lounge to Enterprise Deployment (Acrobat and Reader).]
Hello!
We are enterprise Adobe Acrobat users, and deploy product updates via GPO. We recently noticed our Adobe Acrobat product is not automatically updating, although Adobe Reader updates are coming through without issue.
I tried utilizing an Adobe .admx without our Group Policy Management to see if that would help, but products still are not updating.
We have about 25 users with Adobe Acrobat licensing, and Creative Cloud is saying Adobe is up-to-date, but it is not and keeps coming back as a vulnerability on our monthly vuln scans because it is not up to date.
To fix this issue, currently, we are having to uninstall/reinstall Adobe completely for every single end user with a license. A process that takes about one hour for each user... and will have to be repeated for future updates.
I have already tried the suggested troubleshooting to get Creative Cloud to recognize the updates and it is still saying Adobe is up-to-date (and it still is not). Is it being blocked by our firewall? Do we need to make some kind of exception there to allow updates through? Could not find any info on this...
Just wanted to reach out for help before uninstalling Adobe Acrobat for 25 end users... a task I am not looking forward to.
Thanks,
Meg B.