I have been having an issue where a clean install of Acrobat will install but the installer kicks off a second install of Acrobat, windows gives it a Error 1603( windows installer saying this application is installed already) and the Acrobat installer removes Acrobat.
These are brand new HP laptops with Windows 10 1709, all imaged the same. Some units will install Acrobat with no issues others give me this.
As the log shows Acrobat DC completed with a exit code 0, then it tries to install Acrobat again and thats when it all goes down hill. Out of all my Adobe packages Acrobat is the only one that does this.
07/18/18 16:55:50:388 | [INFO] | | ASU | PIM | PIM | | | 14940 | Return ... SUCCESS _pimCreateOrUpdateAAMInventory
07/18/18 16:55:50:388 | [INFO] | | ASU | Setup | Setup | | | 14940 | TimeLog: End Installing. Now launching PDApp
07/18/18 16:55:50:904 | [INFO] | | ASU | Setup | | | | 14940 | Event Guid generated is: 'd3ae1f62-4a6c-46a8-bbe3-03a62f8b40a7'
07/18/18 16:55:50:904 | [INFO] | | ASU | Setup | Setup | | | 14940 | ================= End Adobe Setup. Exit code: 0 =================
07/18/18 16:55:50:904 | [INFO] | | ASU | PIM | PIM | | | 14940 | PIMSqlite closeDB status 0
07/18/18 16:55:50:904 | [INFO] | | ASU | PIM | PIM | | | 14940 | FREE PIM Instance ...
07/18/18 16:55:50:904 | [INFO] | | ASU | Setup | | | | 14940 | Waiting for the async thread to get the task completed
07/18/18 16:55:50:920 | [INFO] | | ASU | Setup | | | | 3920 | Event with guid 'd3ae1f62-4a6c-46a8-bbe3-03a62f8b40a7' is being sent
07/18/18 16:55:50:920 | [INFO] | | ASU | Setup | | | HTTPConnector | 3920 | GetIEProxyInfo - No default proxy present on the user machine
07/18/18 16:55:50:920 | [INFO] | | ASU | Setup | | | HTTPConnector | 3920 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
07/18/18 16:55:51:029 | [INFO] | | ASU | Setup | | | HTTPConnector | 12676 | HTTP Request Status code 200.
07/18/18 16:55:51:029 | [INFO] | | ASU | Setup | | | HTTPConnector | 3920 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/18/18 16:55:51:029 | [INFO] | | ASU | Setup | | | | 3920 | Async thread is completed. Now exiting from function.
07/18/18 16:55:51:050 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | Build Version - 1.13.0.59
07/18/18 16:55:51:050 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | Logging Level verbosity Set to 4
07/18/18 16:55:51:051 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | The return code from the Bootstrapper Process is (0).
07/18/18 16:55:51:051 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | No conflicting processes were defined for the products, skipping the conflicting process check ...
07/18/18 16:55:51:065 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | Failed to find the pdb database.
07/18/18 16:55:51:066 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | Failed to get the local payload database handle.
07/18/18 16:55:51:066 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | STEP 3: Starting to launch Bootstrapper of Media (APRO18.0).
07/18/18 16:55:51:066 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | The Bootstrapper seems to be missing(C:\Windows\FilewaveInstallers\GE_Classroom_Acrobat_cc18\Build\Setup\APRO18.0\Set- up.dat). Skipping the installation process.
07/18/18 16:55:51:066 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | Correcting Dependencies in local db.
07/18/18 16:55:51:067 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | No media db present on the machine.
07/18/18 16:55:51:067 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | STEP 4: Starting to launch Adobe Installer.
07/18/18 16:55:51:067 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | Skipping exception: APRO18.0.
07/18/18 16:55:51:069 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | STEP 5: Starting to launch Provisioning Tool.
07/18/18 16:55:51:069 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | Provisioning tool launch location is :: C:\Users\ladmin\AppData\Local\Temp\{859409B3-4C84-4F50-B1A2-1B5CDA0936B2}\\{F6A0526D-AA32 -4FAA-AB24-CE994C86AB4F}
07/18/18 16:55:51:884 | [INFO] | | ASU | OPM | OPM | | | 11628 | Build Version - 10.0.0.130
07/18/18 16:55:51:884 | [INFO] | | ASU | OPM | OPM | | | 11628 | Logging Level verbosity Set to 4
07/18/18 16:55:51:887 | [INFO] | | ASU | OPM | OPM | | | 11628 | Schema version and schema compatibility version are same or greater than current
07/18/18 16:55:52:029 | [INFO] | | ASU | OPM | OPM | | | 11628 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
07/18/18 16:55:52:029 | [INFO] | | ASU | OPM | OPM | | | 11628 | No Record found for the input fields in opm_getValueForKey
07/18/18 16:55:52:704 | [INFO] | | ASU | OPM | OPM | | | 4864 | Build Version - 10.0.0.130
07/18/18 16:55:52:704 | [INFO] | | ASU | OPM | OPM | | | 4864 | Logging Level verbosity Set to 4
07/18/18 16:55:52:706 | [INFO] | | ASU | OPM | OPM | | | 4864 | Schema version and schema compatibility version are same or greater than current
07/18/18 16:55:52:706 | [INFO] | | ASU | OPM | OPM | | | 4864 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
07/18/18 16:55:52:706 | [INFO] | | ASU | OPM | OPM | | | 4864 | No Record found for the input fields in opm_getValueForKey
07/18/18 16:55:53:772 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 8632 | Process creation completed.
07/18/18 16:55:53:772 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | The return Code from Provisioning Tool (0).
07/18/18 16:55:53:772 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | Provisioning Tool has successfully provision the product.
07/18/18 16:55:53:772 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | STEP 6: Starting to Configure the System.
07/18/18 16:55:53:776 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | Success: Suppression of Customized Trial.
07/18/18 16:55:53:776 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | Success: Suppression of APIP.
07/18/18 16:55:53:776 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | Success: Suppression of APIP for Acrobat Professional.
07/18/18 16:55:53:780 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | Success: Supression of the Adobe Updater.
07/18/18 16:55:53:780 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | Success:Suppression of Updater for Acrobat Professional.
07/18/18 16:55:53:782 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | The Update Redirection XML file is not present in the machine.
07/18/18 16:55:53:782 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | The Update Redirection XML file is not present in the machine at ACF location.
07/18/18 16:55:53:782 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | RemoteUpdateManager deploy Path is : %ProgramFiles(x86)%\Common Files\Adobe\OOBE_Enterprise\RemoteUpdateManager
07/18/18 16:55:53:782 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | Substituting environment variable : ProgramFiles(x86) ,with value : C:\Program Files (x86).
07/18/18 16:55:53:782 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | RemoteUpdateManager deploy Path after processing is: C:\Program Files (x86)\Common Files\Adobe\OOBE_Enterprise\RemoteUpdateManager
07/18/18 16:55:53:794 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | Successfully deployed the RemoteUpdateManager.
07/18/18 16:55:53:794 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | WelcomeExperience configuration need not be changed ...
07/18/18 16:55:53:794 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | STEP 7: Starting to apply the updates.
07/18/18 16:55:53:794 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | Number of updates to apply is (0).
07/18/18 16:55:53:803 | [INFO] | | ASU | OPM | OPM | | | 8632 | Build Version - 10.0.0.130
07/18/18 16:55:53:803 | [INFO] | | ASU | OPM | OPM | | | 8632 | Logging Level verbosity Set to 4
07/18/18 16:55:53:805 | [INFO] | | ASU | OPM | OPM | | | 8632 | Schema version and schema compatibility version are same or greater than current
07/18/18 16:55:53:946 | [INFO] | | ASU | OPM | OPM | | | 8632 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
07/18/18 16:55:53:946 | [INFO] | | ASU | OPM | OPM | | | 8632 | No Record found for the input fields in opm_getValueForKey
07/18/18 16:55:54:212 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 8632 | The output of process received in execWithOutput :
Microsoft Windows [Version 10.0.16299.248]
07/18/18 16:55:54:214 | [INFO] | | ASU | DeploymentManager | | | | 8632 | Event Guid generated is: '1bb1b6b8-2b8c-46c3-9ef5-76e09f89be14'
07/18/18 16:55:54:223 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 8632 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
07/18/18 16:55:54:385 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 15036 | HTTP Request Status code 200.
07/18/18 16:55:54:385 | [INFO] | | ASU | DeploymentManager | | | HTTPConnector | 8632 | The http request returned HTTP_Status:0 HttpCommunicator error:0
07/18/18 16:55:54:386 | [INFO] | | ASU | DeploymentManager | | | | 8632 | Waiting for the async thread to get the task completed
07/18/18 16:55:54:386 | [INFO] | | ASU | DeploymentManager | | | | 13516 | Async thread is completed. Now exiting from function.
07/18/18 16:55:54:416 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 8632 | The install workflow is terminating.
07/18/18 16:56:01:602 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 7488 | Process creation completed.
07/18/18 16:56:01:602 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 7488 | The return Code from Create Process (1603).
07/18/18 16:56:01:602 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 7488 | Trying to rollback the Acrobat installation ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) ...
07/18/18 16:58:16:434 | [INFO] | | ASU | OPM | OPM | | | 14444 | Build Version - 10.0.0.130
07/18/18 16:58:16:434 | [INFO] | | ASU | OPM | OPM | | | 14444 | Logging Level verbosity Set to 4
07/18/18 16:58:16:436 | [INFO] | | ASU | OPM | OPM | | | 14444 | Schema version and schema compatibility version are same or greater than current
07/18/18 16:58:16:571 | [INFO] | | ASU | OPM | OPM | | | 14444 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
07/18/18 16:58:16:571 | [INFO] | | ASU | OPM | OPM | | | 14444 | No Record found for the input fields in opm_getValueForKey
07/18/18 16:58:30:174 | [INFO] | | ASU | PIM-ASUInstaller | PIM-ASUInstaller | | | 5156 | Build Version - 10.0.0.137
07/18/18 16:58:30:174 | [INFO] | | ASU | PIM-ASUInstaller | PIM-ASUInstaller | | | 5156 | Logging Level verbosity Set to 4
07/18/18 16:58:30:174 | [INFO] | | ASU | PIM-ASUInstaller | PIM-ASUInstaller | | | 5156 | AAMIU_Uninstall started...
07/18/18 16:58:30:174 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 5156 | Get RIBS Product count
07/18/18 16:58:30:180 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 5156 | PDB does not exits on machine.
07/18/18 16:58:30:180 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 5156 | RIBS Products install status :0
07/18/18 16:58:30:180 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 5156 | Get NON RIBS Product count
07/18/18 16:58:30:181 | [INFO] | | ASU | PIM-ASUInstaller | PIM | | | 5156 | AAMRef file :ACC.aamref exists at path :C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMRefs
07/18/18 16:58:30:181 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 5156 | NON RIBS Products install status :1
07/18/18 16:58:30:181 | [INFO] | | ASU | PIM-ASUInstaller | PIM-Uninstall | | | 5156 | There are some non-ribs products using AAM. NON RIBS product use flag is 1.
07/18/18 16:58:30:181 | [INFO] | | ASU | PIM-ASUInstaller | PIM-ASUInstaller | | | 5156 | Ignored AAM Uninstall... uninstall status :1
07/18/18 16:58:38:280 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 7488 | Process creation completed.
07/18/18 16:58:38:280 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 7488 | Acrobat rolled back successfully ...