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PDFs Vanishing (2017 Classic Reader)

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I'm not really sure if this is the best place to ask but we're experiencing a very odd issue which started around a month ago and I can't find a support link to contact Adobe directly.

 

We deploy Adobe Reader to our client PCs using the 2017 Classic track, currently patched to 17.011.30138 (latest available).

 

We've had roughly 20 users report to us that their PDF files (hosted on network shares) are disappearing when they try to open them. I'm not sure where to start looking on this one. I can't find anything related to this in Microsoft support forums and it only seems to be PDF files that are affected. This occurs on multiple file shares and across Windows 7 and 10. The only constant seems to be Adobe Reader.

 

Has anyone else experienced this?


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