Can I force the option of signing out of other computers and suppress the...
On a VDI environment, after users have signed onto and used DC on two different VMs they are prompted when they log into it on a third with the Limit Reached box and given options to sign out of other...
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Acrobat Reader DC and Adobe Acrobat DC Cleaner Tool has stopped working...
I am in the process configuring an uninstaller for Adobe Reader in case we have failed installation within our company. I found your cleaner tool, which is exactly what I needed! However, after the...
View ArticleInstall Adobe DC Team
I just purchased Adobe DC Team (7 Licenses)... I am the administrator on all my machines. So I need to download and install on them under the admin account. When I assign users, it wants me to put the...
View ArticleAcrobat Pro DC - Lizenz Verteilung - License Distribution
Good Morning,we bought 12 licenses for the Acrobat Pro DC.This should be distributed via software distribution to the respective user.The licenses should first be stored in the installation package via...
View ArticleWe are trying to activate adobe pro on a VDI with no internet, but keeps...
Hello, We have a VDI environment with no Internet, I tried to do the steps to do offline activation and it worked, then suddenly I started getting the sign in pop up in some machines.
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Updating/Removing Reader DC
Hi all! We've recently started using Manage Engine as a replacement to WSUS for Windows and 3rd party patches. One particular patch that we can't install is a critical one for Adobe Reader DC. We get...
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How can I migrate an Acrobat licence to a new Acrobat account?
I have two Acrobat DC licenses associated with a single Acrobat account. One of the licenses is used by three users, that is, one is disconnected so that two can work. The second license is not used by...
View ArticleHow are you doing named user deployments in large environments?
As the title suggests, I'm reaching out to others in the community managing large environments (several hundred to thousands of users/endpoints) to understand how they are (or have been) handling the...
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Acrobat pro DC licenses for China?
We have a CC Abo with several licenses, for uns in DE and partners in FR and IT. Now we need Acrobat Pro DC licenses for China. Is this possible?
View ArticleSCCM Detection Method for Acrobat 2017 Standard / Pro
For anyone deploying both Acrobat 2017 Standard and Pro as an application through SCCM, what are you using for the detection method to differentiate between 2017 Standard and Pro? The default method...
View ArticleI have a serial for Adobe Acrobat Pro DC 2017 - What on Earth is that ? I...
Or company has an ETLA License that we've normally used. But over the past few months our Purchasing department has been getting us Serials that are for "Adobe Acrobat Pro DC 2017" - If I try the key...
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unable to validate serial number
We have Acrobat DC 2017 with volume licenses. On one of the installs, when launching the application a window comes up reading: :Unable to Validate Serial" number. I called support (if that's what you...
View ArticleDisable SignIn / Sign Out (Adobe Acrobat DC)
How can the menu item " SignIn / Sign Out " ( Menu : Help > SignIn / Sign Out ) are hidden / disabled (Adobe Acrobat DC)? Currently, the following data in the JavaScript file is...
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How to deactivate Acrobat Professional DC2015 12.0 MLP AOO License when the...
How to deactivate Acrobat Professional DC2015 12.0 MLP AOO License when the old computer does not exist, so that it can be installed on another computer?
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Print option to Adobe PDF is not working
When I drop down the print box to print as an Adobe PDF, an error message pops up telling me that I am not licensed or it's expired. Which is strange, because I do have a license and can edit, redact,...
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Adobe Acrobat DC Windows not Appearing on OSX
Hello, We have had a user report an issue where DC is not rendering at all unless using the top menu bar the user select full screen mode. Otherwise no windows will appear, this includes opening it...
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Upgrade to Adobe Acrobat reader to the latest version
Dear All, we have around 4000 Computer with Adobe Reader version 10,11 installed, I want to upgrade to the latest version, I need more details - What is the latest Version or Build - I will Upgrade by...
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Prevent Reader extension in Chrome from automatically opening helpx.adobe.com
Hello everyone, I've built a Windows 10 Enterprise v1709 image for my labs and offices and have run into an issue with the Acrobat Reader extension for Google Chrome. After the extension has been...
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Setting Adobe Acrobat DC as default pdf in windows 10 enterprise deployment
I need an alternative way of setting Adobe Acrobat DC as the default app for pdf's in Win10. DISM does not work for our environment and GPO may cause issues since we have have users who do not always...
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Adobe Update Issues
[Moderator moved from The Lounge to Enterprise Deployment (Acrobat and Reader).] Hello! We are enterprise Adobe Acrobat users, and deploy product updates via GPO. We recently noticed our Adobe Acrobat...
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