Hello there, my Name is Markus and i need a little help please.:-)

Acrobat 2017 Pro on MAC OS 10.14.3

The install process works fine.

Starting Acrobat and type in the credentials (e-mail and password) OK.

Does someone knows what i can do?

Problem:

Acrobat tries to start and then stopped with that erros message. Always.

Process:               PDApp [72575]

Path:                  /Library/Application Support/Adobe/*/PDApp.app/Contents/MacOS/PDApp

Identifier:            com.adobe.PDApp

Version:               10.0.0.49 (10.0.0.49)

Code Type:             X86 (Native)

Parent Process:        ??? [1]

Responsible:           PDApp [72575]

User ID:               501

Date/Time:             2019-03-07 14:45:03.786 +0100

OS Version:            Mac OS X 10.14.3 (18D109)

Report Version:        12

Bridge OS Version:     3.3 (16P3133)

Anonymous UUID:        24B16BA7-1EEC-E5EA-A1F4-911DE35E0553

Time Awake Since Boot: 15000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000004

Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [72575]

VM Regions Near 0x4:

-->

    __TEXT                 0000000000001000-00000000000b1000 [  704K] r-x/rwx SM=COW  /Applications/Utilities/Adobe Application Manager/*/Adobe Application Manager.app/Contents/MacOS/PDApp

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   adobe_oobelib.dylib            0x0dc25017 0xdb53000 + 860183

1   adobe_oobelib.dylib            0x0dc2737d 0xdb53000 + 869245

2   adobe_oobelib.dylib            0x0dbb349d 0xdb53000 + 39439

We have Acrobat pro 2017 here installed for about 150 users.  We deployed the 2017.008.30051 version and used the Customization wizard (CustWiz1502020039_en_US_DC) to dial in many settings for the software (we created a transform file that does this and it works well).  We originally had deployed the software with the upgrade disabled, but have since decided we would like to get automatic updates enabled.   We found the appropriate registry settings to get that process started:

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM]
"iLogLevel"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\2017]
"Check"=dword:00000001
"Mode"=dword:00000003

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\2017\FeatureLockDown]
"bUpdater"=dword:00000001

We have tested this on the 008.30051 version, as well as the .011.30096 version, but have found that though the update process starts, it fails out claiming no valid source file could be found.   From the ARM service logs, I can see the update fails with a 1706 error after it downloads the current upgrade file for adobe 2017 (Acrobat2017Upd1701130127.msp) and at least makes an attempt to execute it.   Our goal is to get the 150 installs that are deployed successfully upgrading to the current version of Adobe without having to manually upgrade each one, and keep that automated process in place going forward.    We can push out those group policies easily, but we are missing something else since after repeated testing, we keep ending up in the same boat.

Other things we know:

-these installs will upgrade successfully if you manually check for updates within Acrobat

-using the downloaded .msp file will also successfully upgrade the 2017 installs (that file is not corrupt)

-Arm is running at: Adobe ARM 1.824.31.1644

Below is the chunk of the Adobe Arm log where it fails to upgrade:

[2019-03-14 11:03:36:0681] Adobe ARM 1.824.31.1644 logging started.
[2019-03-14 11:03:36:0681] Launched in the SYSTEM context, no UI will be available
[2019-03-14 11:03:36:0681] Command Line: /ArmUpdate /MSI FOLDER:"C:\ProgramData\Adobe\ARM\S\30530" /MODE:3 /PRODUCT:Acrobat /VERSION:17.0 /LANG:ENU /Svc /USER:SYSTEM /SESSIONID:1
[2019-03-14 11:03:36:0681] Notify...
[2019-03-14 11:03:36:0681] Could not find ARM server to notify
[2019-03-14 11:03:36:0681]    GetLastError(): 2 - The system cannot find the file specified.

[2019-03-14 11:03:36:0681] InitUIStrings...
[2019-03-14 11:03:36:0712] ************************************
[2019-03-14 11:03:36:0712] InitSessionWithProduct...
[2019-03-14 11:03:36:0712] Check for updates interval is overwritten for Adobe Acrobat 2017 {AC76BA86-1033-FFFF-7760-0E1108756300}
[2019-03-14 11:03:36:0712] ProductCode: {AC76BA86-1033-FFFF-7760-0E1108756300}
[2019-03-14 11:03:36:0712] ProductName: Adobe Acrobat 2017
[2019-03-14 11:03:36:0712] ProductVersion: 17.011.30096
[2019-03-14 11:03:36:0712] ProductUACPatching: disabled
[2019-03-14 11:03:36:0712] Product UI Language: ENU
[2019-03-14 11:03:36:0712] ProductLanguage installed: 0
[2019-03-14 11:03:36:0712] ProductRegistry: SOFTWARE\Adobe\Adobe Acrobat\2017
[2019-03-14 11:03:36:0712] ProductInstallDir: C:\Program Files (x86)\adobe\AcroProDC2017\
[2019-03-14 11:03:36:0712] Manifest URL redirected: https://armmf.adobe.com/arm-manifests/win/Acrobat2017Manifest2.msi
[2019-03-14 11:03:36:0712] re-initializing strings with langauge: ENU
[2019-03-14 11:03:36:0743] InitListener...
[2019-03-14 11:03:36:0743] Init...
[2019-03-14 11:03:36:0743] Notify...
[2019-03-14 11:03:36:0743] Could not find ARM server to notify
[2019-03-14 11:03:36:0743]    GetLastError(): 2 - The system cannot find the file specified.

[2019-03-14 11:03:36:0743] StartServer...
[2019-03-14 11:03:36:0743] IsVistaOrLater returns 1
[2019-03-14 11:03:36:0743] ARM Server started
[2019-03-14 11:03:36:0743] Action added: Listener
[2019-03-14 11:03:36:0743] RunRestarted...
[2019-03-14 11:03:36:0743] StartProduct...
[2019-03-14 11:03:36:0743] GetPreferences...
[2019-03-14 11:03:36:0743] Using CommandLine preference AUTO_ALL
[2019-03-14 11:03:36:0743] InitDownloadManager...
[2019-03-14 11:03:36:0743] GetOverwriteURL...
[2019-03-14 11:03:36:0743] No overwrite file
[2019-03-14 11:03:36:0743] Product can start
[2019-03-14 11:03:36:0743] InitSession...
[2019-03-14 11:03:36:0743] InitUpdateData...
[2019-03-14 11:03:36:0822] InitExtraManifestProperties...
[2019-03-14 11:03:36:0837] AllowedLogsessionDllVersions: 7.2.1.3614;7.3.1.100;7.3.1.136;7.3.1.140
[2019-03-14 11:03:36:0837] InitUpdateFromProductUpdatesTable...
[2019-03-14 11:03:36:0837] MDOV
[2019-03-14 11:03:36:0837]    Error Code: 1615

[2019-03-14 11:03:36:0837] InitUpdateFromProductUpdatesExTable...
[2019-03-14 11:03:36:0837] InitUpdateDataFromRecord...
[2019-03-14 11:03:36:0837] InitUpgrade...
[2019-03-14 11:03:36:0837] Upgrade disabled, returning: 15666
[2019-03-14 11:03:36:0837] File list in Manifest: Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:36:0837] InitUpdateFiles...
[2019-03-14 11:03:36:0837] EvaluateUpdateForInstall...: ID_Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:36:0837] MDOV
[2019-03-14 11:03:36:0837]    Error Code: 1615

[2019-03-14 11:03:36:0837] EvaluateCondition...: ID_Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:36:0837] New file object: Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:36:0837] AddFileObject...
[2019-03-14 11:03:36:0837] get update values for Update ID: ID_Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:36:0837] InitFilesInUse...
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: vcruntime140.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: vccorlib140.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: msvcp140_2.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: msvcp140_1.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: msvcp140.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: concrt140.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: SendAsLinkAddin.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: PDFMOutlookAddin.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: PDFMOfficeAddin.dll
[2019-03-14 11:03:36:0837] InitManifestProperties...
[2019-03-14 11:03:36:0837] WaitMsiMutexLimit: 60
[2019-03-14 11:03:36:0837] ErrorDetailsURL: http://www.adobe.com/go/update_error_win
[2019-03-14 11:03:36:0837] WhatsNewURL: http://www.adobe.com/products/reader.html
[2019-03-14 11:03:36:0837] UpgradeDisplayName not found in Manifest, will use Adobe Acrobat Reader DC
[2019-03-14 11:03:36:0837] WaitDynamicFilesInUse: 86400000
[2019-03-14 11:03:36:0837] AllowUpdateInSystemContext: 1
[2019-03-14 11:03:36:0837] CloseApplications: Distiller;AdobeCollabSynchronizerNotification;AcrobatTrayIcon
[2019-03-14 11:03:36:0837] Found AllowServiceConditions: SvcCond1;SvcCond2
[2019-03-14 11:03:36:0837] EvaluateCondition...: SvcCond1
[2019-03-14 11:03:36:0837] ProcessFileCondition...
[2019-03-14 11:03:36:0837] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2019-03-14 11:03:36:0837] File version: 1.824.31.1644
[2019-03-14 11:03:36:0837] Condition met
[2019-03-14 11:03:36:0837] EvaluateCondition...: SvcCond2
[2019-03-14 11:03:36:0837] ProcessFileCondition...
[2019-03-14 11:03:36:0837] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARMHelper.exe
[2019-03-14 11:03:36:0837] File version: 1.824.31.1644
[2019-03-14 11:03:36:0837] Condition met
[2019-03-14 11:03:36:0837] AllowServiceMode: 2
[2019-03-14 11:03:36:0837] Service allowed in full auto mode only
[2019-03-14 11:03:36:0837] Blacklist: 2;16;17;18;19;52;53;54;63;68;81;82;83;84;85;86;87;88;89;90;91;92;93;97
[2019-03-14 11:03:36:0837] UrlFallback: http://ardownload.adobe.com
[2019-03-14 11:03:36:0837] relaunched, skipping IsNotUpdatableAdminInstall
[2019-03-14 11:03:36:0837] GetOverwriteURL...
[2019-03-14 11:03:36:0837] No overwrite file
[2019-03-14 11:03:36:0837] InitInstalls...
[2019-03-14 11:03:37:0493] File to be added to install object: C:\ProgramData\Adobe\ARM\Acrobat_17.011.30096\Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:37:0493] ExecuteInstalls...
[2019-03-14 11:03:37:0493] CloseApplications...
[2019-03-14 11:03:37:0493] GetInteractiveUser...
[2019-03-14 11:03:37:0509] DuplicateTokenEx success: explorer.exe
[2019-03-14 11:03:37:0509] LaunchProcessAsUser...
[2019-03-14 11:03:37:0525] Action added: Execute Installs
[2019-03-14 11:03:37:0525] ARM update mutex created
[2019-03-14 11:03:37:0525] InstallProductMsp...
[2019-03-14 11:03:37:0525]    file - C:\ProgramData\Adobe\ARM\Acrobat_17.011.30096\Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:37:0525]    args - ARM_EXECUTION=YES
[2019-03-14 11:03:37:0525] ValidateSingleInstallFiles...
[2019-03-14 11:03:38:0165] ValidateSingleInstallFiles returns TRUE for: C:\ProgramData\Adobe\ARM\Acrobat_17.011.30096\Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:55:0322] IsInstallUpdateInProgress...
[2019-03-14 11:03:55:0322] Install in progress response sent to caller
[2019-03-14 11:03:55:0447] ActivateArmBalloon...
[2019-03-14 11:03:55:0447] GetInteractiveUser...
[2019-03-14 11:03:55:0447] DuplicateTokenEx success: explorer.exe
[2019-03-14 11:03:55:0447] LaunchProcessAsUser...
[2019-03-14 11:03:56:0228] Error 1706. No valid source could be found for product Adobe Acrobat 2017. The Windows Installer cannot continue.
[2019-03-14 11:03:56:0228] ** Setting Error Condition:
[2019-03-14 11:03:56:0228]    Error Code: 150000

[2019-03-14 11:03:56:0228] Entering kInstallFailure in Error object
[2019-03-14 11:04:00:0462] Installation returned error code:
[2019-03-14 11:04:00:0462]    Error Code: 1603

[2019-03-14 11:04:00:0462] Last MSI action name: Rollback
[2019-03-14 11:04:00:0462] Error Code: 1603

[2019-03-14 11:04:00:0462] RegisterError...
[2019-03-14 11:04:00:0462] Action deleted: Execute Installs
[2019-03-14 11:04:00:0462] VerifyProductAfterUpdateInstall...
[2019-03-14 11:04:00:0462] *** Product after installation ***
[2019-03-14 11:04:00:0462] Check for updates interval is overwritten for Adobe Acrobat 2017 {AC76BA86-1033-FFFF-7760-0E1108756300}
[2019-03-14 11:04:00:0462] ProductCode: {AC76BA86-1033-FFFF-7760-0E1108756300}
[2019-03-14 11:04:00:0462] ProductName: Adobe Acrobat 2017
[2019-03-14 11:04:00:0462] ProductVersion: 17.011.30096
[2019-03-14 11:04:00:0462] ProductUACPatching: disabled
[2019-03-14 11:04:00:0462] Product UI Language: ENU
[2019-03-14 11:04:00:0462] ProductLanguage installed: 0
[2019-03-14 11:04:00:0462] ProductRegistry: SOFTWARE\Adobe\Adobe Acrobat\2017
[2019-03-14 11:04:00:0462] ProductInstallDir: C:\Program Files (x86)\adobe\AcroProDC2017\
[2019-03-14 11:04:00:0462] Manifest URL redirected: https://armmf.adobe.com/arm-manifests/win/Acrobat2017Manifest2.msi
[2019-03-14 11:04:00:0462] ShowArmDialog...
[2019-03-14 11:04:00:0462] ProcessResult...
[2019-03-14 11:04:00:0462] Result registered successfully: Error 1706. No valid source could be found for product Adobe Acrobat 2017. The Windows Installer cannot continue.
[2019-03-14 11:04:00:0462] GetInteractiveUser...
[2019-03-14 11:04:00:0478] DuplicateTokenEx success: explorer.exe
[2019-03-14 11:04:00:0478] LaunchProcessAsUser...
[2019-03-14 11:04:00:0478] LogReportDataIntoAnalytics... requested by exit instance
[2019-03-14 11:04:00:0478] skipping, will restart or system context
[2019-03-14 11:04:00:0478] Cleanup...
[2019-03-14 11:04:00:0494] UAC is enabled
[2019-03-14 11:04:00:0494] elevated, will use safe cleanup
[2019-03-14 11:04:01:0134] Service success, time elapsed: 500
[2019-03-14 11:04:01:0134] Service notify success
[2019-03-14 11:04:01:0134] cleanup serviced
[2019-03-14 11:04:01:0353] Notify...
[2019-03-14 11:04:01:0353] WriteFile succeeded in Notify
[2019-03-14 11:04:01:0353] Requested to stop listener
[2019-03-14 11:04:01:0353] Confirming request to stop listener
[2019-03-14 11:04:01:0353] Action deleted: Listener
[2019-03-14 11:04:01:0556] ARM returns ERROR_SUCCESS
[2019-03-14 11:04:01:0556] Adobe ARM 1.824.31.1644 logging finished.

Hi,

At Tools Customization (DC) , it says:

Add entries with a key and tool name under cDisabled to remove tools. For example:

HKLM\SOFTWARE\WOW6432Node\Policies\Adobe\(productname)\(version)\FeatureLockDown\cAcroApp\cDisabled] "a0"="CreatePDFApp" "a1"="CommentApp" "a2"="PagesApp"

What the "a0"="CreatePDFApp" means?

Does it mean to create a Key named a0 under cDisabled on the left and then move to the right to set Name: Default's Data to CreatePDFApp?

Or does it mean under cDisabled, go to the right, right click, choose New/String Value, set Name to a0 and Data to CreatePDFApp?

Thank you for help.

John

Hello Adobe Customer Support,

i´ve got a problem within our Windwos Server 2016 environment.

We recently installed Adobe Acrobat Pro 2017 for our customers on Windows Server 2016 systems.

The licences were bought by our customers directly at your shop and then transmitted to us, to install the Software.

The Licences are all User-specific with own UserIDs.

Now every time a user is logging on to our systems and starting the Adobe Acrobat 2017 Pro the programm opens.

But after a few seconds the start-screen closes and the window for the confirmation of the EULA opens and you have to click on "accept".

This is very nerve wrecking because the users have to agree each time they log on.

The other problem is, that even if they log on with their individual UserIDs, theses datas won´t save on logoff and also have to be entered every time they log on.

I have already tried following possibilities:

- Uninstalling and reinstalling the program

- execute a repair-installation over the button help

- delete the _LicenceAgreement.xml in the programs folder

- set the EULA registry key under Users\Software\Adobe\Acrobat... to "1"

- delete the whole user registry key of Adobe

None of the above ways seemd to solve the problem.

Please help!!

Regards

MerlinTheRev

Hello,

I'm trying to sequence Acrobat Reader DC with AppV 5.1
I followed the deploiment guide : https://www.adobe.com/devnet-docs/acrobatetk/tools/VirtualizationGuide/appvreaderDC.html

Everything seems to works well, I put my package on my app-v server, publish it in global mode and when I try to open the app : it keeps crashing.

I found some tips on technet forum asking to disable arm service (https://social.technet.microsoft.com/Forums/windows/en-US/f4358ecb-72ad-4cfa-9498-8d7009db 3d7b/error-when-starting-adobe-reader-11-appv-package?forum=mdopappv ) but I got the same issue.

After checking the Event log I don't understand how to fix the issue (error log at the end of the post)

Anyone got some idea ?

Thanks,
Nicolas.

Error log :

Version=1

EventType=APPCRASH

EventTime=131975520859165403

ReportType=2

Consent=1

UploadTime=131975520861352968

ReportIdentifier=b56b6252-4afc-11e9-928d-0050568c2d89

IntegratorReportIdentifier=bfedc071-f6bc-4f64-bfcc-2b21ee92db5b

WOW64=1

NsAppName=AcroRd32.exe

AppSessionGuid=00002ae4-0005-0018-5cab-da7309dfd401

TargetAppId=W:00068e46c84841e6755c3d57a78825e61c4000000904!0000b36e4ee6b7c9db78e73bf58d8e6 9680f8f840a32!AcroRd32.exe

TargetAppVer=2019//02//18:18:08:30!26cbda!AcroRd32.exe

BootId=4294967295

Response.BucketId=9f7a8629342749686e74359c6825b7e3

Response.BucketTable=1

Response.LegacyBucketId=2194437864314746851

Response.type=4

Sig[0].Name=Nom de l’application

Sig[0].Value=AcroRd32.exe

Sig[1].Name=Version de l’application

Sig[1].Value=19.10.20098.54430

Sig[2].Name=Horodatage de l’application

Sig[2].Value=5c6af49e

Sig[3].Name=Nom du module par défaut

Sig[3].Value=AcroRd32.dll

Sig[4].Name=Version du module par défaut

Sig[4].Value=19.10.20098.54430

Sig[5].Name=Horodateur du module par défaut

Sig[5].Value=5c6af491

Sig[6].Name=Code de l’exception

Sig[6].Value=c0000005

Sig[7].Name=Décalage de l’exception

Sig[7].Value=009a3528

DynamicSig[1].Name=Version du système

DynamicSig[1].Value=10.0.14393.2.0.0.144.8

DynamicSig[2].Name=Identificateur de paramètres régionaux

DynamicSig[2].Value=1036

DynamicSig[22].Name=Information supplémentaire n° 1

DynamicSig[22].Value=2beb

DynamicSig[23].Name=Information supplémentaire n° 2

DynamicSig[23].Value=2beba6fb4680d73a8c78ca7c24ccdb46

DynamicSig[24].Name=Information supplémentaire n° 3

DynamicSig[24].Value=f034

DynamicSig[25].Name=Information supplémentaire n° 4

DynamicSig[25].Value=f0349379e65322dd473650aa319e31f2

UI[2]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF-B0 0D70BF2FBC\Root\Reader\AcroRd32.exe

UI[3]=Adobe Acrobat Reader DC a cessé de fonctionner

UI[4]=Windows peut rechercher une solution au problème en ligne.

UI[5]=Rechercher une solution en ligne et fermer le programme

UI[6]=Rechercher ultérieurement une solution en ligne et fermer le programme

UI[7]=Fermer le programme

LoadedModule[0]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-46 0D-86FF-B00D70BF2FBC\Root\Reader\AcroRd32.exe

LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL

LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll

LoadedModule[4]=C:\Windows\system32\apphelp.dll

LoadedModule[5]=C:\Windows\AppPatch\AcGenral.DLL

LoadedModule[6]=C:\Windows\System32\msvcrt.dll

LoadedModule[7]=C:\Windows\System32\sechost.dll

LoadedModule[8]=C:\Windows\System32\RPCRT4.dll

LoadedModule[9]=C:\Windows\System32\SspiCli.dll

LoadedModule[10]=C:\Windows\System32\CRYPTBASE.dll

LoadedModule[11]=C:\Windows\System32\bcryptPrimitives.dll

LoadedModule[12]=C:\Windows\System32\SHLWAPI.dll

LoadedModule[13]=C:\Windows\System32\combase.dll

LoadedModule[14]=C:\Windows\System32\ucrtbase.dll

LoadedModule[15]=C:\Windows\System32\GDI32.dll

LoadedModule[16]=C:\Windows\System32\gdi32full.dll

LoadedModule[17]=C:\Windows\System32\USER32.dll

LoadedModule[18]=C:\Windows\System32\win32u.dll

LoadedModule[19]=C:\Windows\System32\ole32.dll

LoadedModule[20]=C:\Windows\System32\OLEAUT32.dll

LoadedModule[21]=C:\Windows\System32\msvcp_win.dll

LoadedModule[22]=C:\Windows\System32\SHELL32.dll

LoadedModule[23]=C:\Windows\System32\cfgmgr32.dll

LoadedModule[24]=C:\Windows\System32\windows.storage.dll

LoadedModule[25]=C:\Windows\System32\powrprof.dll

LoadedModule[26]=C:\Windows\System32\advapi32.dll

LoadedModule[27]=C:\Windows\System32\kernel.appcore.dll

LoadedModule[28]=C:\Windows\System32\shcore.dll

LoadedModule[29]=C:\Windows\System32\profapi.dll

LoadedModule[30]=C:\Windows\SYSTEM32\UxTheme.dll

LoadedModule[31]=C:\Windows\SYSTEM32\WINMM.dll

LoadedModule[32]=C:\Windows\SYSTEM32\samcli.dll

LoadedModule[33]=C:\Windows\SYSTEM32\MSACM32.dll

LoadedModule[34]=C:\Windows\SYSTEM32\VERSION.dll

LoadedModule[35]=C:\Windows\SYSTEM32\USERENV.dll

LoadedModule[36]=C:\Windows\SYSTEM32\dwmapi.dll

LoadedModule[37]=C:\Windows\SYSTEM32\urlmon.dll

LoadedModule[38]=C:\Windows\SYSTEM32\WINSPOOL.DRV

LoadedModule[39]=C:\Windows\SYSTEM32\MPR.dll

LoadedModule[40]=C:\Windows\SYSTEM32\WINMMBASE.dll

LoadedModule[41]=C:\Windows\SYSTEM32\iertutil.dll

LoadedModule[42]=C:\Windows\SYSTEM32\bcrypt.dll

LoadedModule[43]=C:\Windows\System32\IMM32.DLL

LoadedModule[44]=C:\Windows\System32\AppVEntSubsystems32.dll

LoadedModule[45]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_ 6.0.14393.2608_none_c588035597c33094\Comctl32.dll

LoadedModule[46]=C:\Windows\System32\MSCTF.dll

LoadedModule[47]=C:\Windows\SYSTEM32\PROPSYS.dll

LoadedModule[48]=C:\Windows\System32\clbcatq.dll

LoadedModule[49]=C:\Windows\SYSTEM32\ntmarta.dll

LoadedModule[50]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-4 60D-86FF-B00D70BF2FBC\Root\Reader\AcroRd32.dll

LoadedModule[51]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-4 60D-86FF-B00D70BF2FBC\Root\Reader\AGM.dll

LoadedModule[52]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-4 60D-86FF-B00D70BF2FBC\Root\Reader\BIB.dll

LoadedModule[53]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-4 60D-86FF-B00D70BF2FBC\Root\Reader\CoolType.dll

LoadedModule[54]=C:\Windows\SYSTEM32\MSVCP140.dll

LoadedModule[55]=C:\Windows\SYSTEM32\VCRUNTIME140.dll

LoadedModule[56]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-4 60D-86FF-B00D70BF2FBC\Root\Reader\ACE.dll

LoadedModule[57]=C:\Windows\SYSTEM32\SensApi.dll

LoadedModule[58]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-4 60D-86FF-B00D70BF2FBC\Root\Reader\AXE8SharedExpat.dll

LoadedModule[59]=C:\Windows\SYSTEM32\mscms.dll

LoadedModule[60]=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-4 60D-86FF-B00D70BF2FBC\Root\Reader\sqlite.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Fonctionnement arrêté

ConsentKey=APPCRASH

AppName=Adobe Acrobat Reader DC

AppPath=C:\ProgramData\App-V\C7CAA712-2782-4395-9159-763780DE54B5\69553C92-685D-460D-86FF- B00D70BF2FBC\Root\Reader\AcroRd32.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=36A0EDEE5D4CA6A4211653C646B813F8

MetadataHash=-668657378

I have the cloud converter, when I convert to doc or ecxl they are not editable and this is the intention

Hello,
i want to deploy four copys of adobe acrobat pro to specific computers / employes but still be able to have controll over the licenses. I already have the four licences so switching to a cloud product is no option for me. Is it possible to registrate all copys on a single adobe id or do i need an enterprise id? Does every employee need an own adobe id or can i deploy acrobat without the user noticing anything about adobe accounts?

Hope someone can point me in the right direction.

Privileged Locations doesn't seem to work with this version as it did in reader 11.x

I have used the deployment wizard and put in the folder path, also tried file name

however each time the pdf file that I want opened on a file share it will give me the security warning

do you want to continue and I have to press allow

This worked great in reader 11 but not in reader 2017 dc classic

using the customization wizard

during reader install I can check the register and those entries are there but it doesn't work

Hi All,

For Enterprise deployment we always use the enterprise download of the Reader from Adobe - Adobe Acrobat Reader DC Distribution . The latest update (Reader DC 2019.010.20098) is only available in English and not in the for my disired language (Dutch). The highest Dutch version that can be downloaded is Reader DC 2019.008.20071. Does anyone know why the version in English is higher then the others?? I really like to have version Reader DC 2019.010.20098 in Dutch.

Thank you in advance.

R. Joris

Hello guys,

I want disable "Sign-in" dialog to avoid everyone needs to login with Adobe ID.

So I use "Grant offline Exception" function in Acrobat Customization Wizard.

And it's successful.

Then, I tried on Windows10 VM. Also "Sign-in" dialog didn't prompt. (it seems work.)

However, it DID NOT WORK on Windows 7 Host. "Sign-in" dialog prompts EVERY TIME when i open Acrobat

(I use Setup.exe to install)

MST is indeed in setup.ini

Thanks for help.

Fred

Hi.

I use Munki to distribute application in my Mac environment, also for Adobe Creative Cloud packages.

The only problem I have is with Acrobat DC, I'm trying to update my previous installation of Adobe Acrobat DC 18.011.20035 to the new 19.010.20091 release.

During the silent install/upgrade I can see these error logs:

Installing Adobe Acrobat DC CC (1 of 1)...
    suppress_bundle_relocation: False
    Preparing for installation…
    Preparing the disk…
    Preparing Adobe Acrobat DC (Continuous)…
    Waiting for other installations to complete…
    Configuring the installation…
    2.2 percent complete...

...

    86.961525 percent complete...
    Running package scripts…
    Validating packages…
    97.75 percent complete...
    Install of Acrobat DC Installer-19.010.20091.pkg failed with return code 1...
ERROR: ------------------------------------------------------------------------------
ERROR: installer: Package name is Adobe Acrobat DC (Continuous)
ERROR: installer: choices changes file '/tmp/munki-pcOYDm/choices.xml' applied
ERROR: installer: Upgrading at base path /
ERROR: installer:PHASE:Preparing for installation…
ERROR: installer:PHASE:Preparing the disk…
ERROR: installer:PHASE:Preparing Adobe Acrobat DC (Continuous)…
ERROR: installer:PHASE:Waiting for other installations to complete…
ERROR: installer:PHASE:Configuring the installation…
ERROR: installer:STATUS:
ERROR: installer:%2.200000
ERROR: installer:PHASE:Validating packages…
ERROR: installer:%3.847487
ERROR: installer:PHASE:Writing files…
...

ERROR: installer:%82.137176
ERROR: installer:PHASE:Optimizing system for installed software…
ERROR: installer:%83.045501
ERROR: installer:PHASE:Moving items into place…
ERROR: installer:%84.456616
ERROR: installer:PHASE:Running package scripts…
...

ERROR: installer:PHASE:Validating packages…
ERROR: installer:%97.750000
ERROR: installer: The upgrade failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
ERROR: ------------------------------------------------------------------------------
    Allowing idle sleep
Finishing...
    Getting info on currently installed applications...
Done.

I use a ChoiceChangesXML file to exclude the installation of AcroServicesUpdater. Anyway if I don't use this, installing all subpackages, the issue is the same.

Has anyone ever used Munki with the new Acrobat DC 19?

I tried to use Packages tab in the Admin Console of Adobe web dashboard to create the install package but, as 18 release created with Creative Cloud Packager, it can't create a right installer for Munki. So I used the Acrobat_DC_Web_WWMUI.dmg file created by CCP in the Library Cache folder.

Please let me know, thanks.

Bye, Morgan

When a document is opened in Acrobat DC, a pop-up appears asking "Are you still [my email address]? If yes, click continue." Used on the same enterprise computer, email the same, Adobe sign-in the same every day. Is there a way to stop the pop-up?

As indicated below on the license pictures, the license for ACROPRO 2017 our Government organization purchased expires May 31, 2019.  What I wanted to confirm is on page 2 where the "Licensing Program" is indicated as CLP 5.0 LICENSE PROGRAM - GOVERNMENT.  As I understand it, the CLP is a "Perpetual licensing through a 2-year agreement" program as described in the "how to buy" section of Adobe's website.  If that is what was purchased, should the expiration date not be May 31, 2020?  Can anyone confirm this and/or point me in the right direction for remediation if that is in fact the case?

Thanks!

TLAMGUY

PRIVATE INFO MASKED BY MODERATOR.

When trying to download Adobe Acrobat Reader DC updates released in February ( http://armdl.adobe.com/pub/adobe/reader/win/AcrobatDC/1901020098/AcroRdrDCUpd1901020098_MU I.msp and

http://armdl.adobe.com/pub/adobe/reader/win/AcrobatDC/1901020098/AcroRdrDCUpd1901020098.ms p )

, I am receiving error messages on my SCCM server:

"Signature check on downloaded binary has failed".

After downloading the file manually, I checked the certificate used on the .msp package.

The certificate used expired on 3/15/2019:

How / where can I download an off line 64-bit installation of Adobe Reader?

I am trying to deploy Acrobat to my company.  I am using SCCM.  Everyone has different versions of Acrobat.  Is there a switch for the MSI to uninstall old version? 

If not how do I uninstall the old version without using sneaker-net?

Hello I have a problem.  So I got tired of waiting on hold for Three hours with Telephone support and 1 hour with chat support...So I thought I would take my issue here.

I have Adobe Acrobat Pro 2017 Volume License.  I have used Adobes ByPassAcrobatSignIN utility for the install however when my user logged into the machine they are presented with a Sign In dialog that will not go AWAY!!! They are unable to use the product.  Any insights would be helpful.

Hello,

We are planning to deploy the patch 19.008.20071 in our environment (approximately 10000 systems). Please let us know if this patch is compatible with Adobe products such as the following, or will it cause any kind of impact on these applications.

Adobe Acrobat DC (Pro and standard)

Adobe Acrobat XI  Pro

Adobe Acrobat X

Adobe Acrobat 9.4.5 (Pro and standard)

Thank you

Good afternoon,

We use Adobe Acrobat Standard DC in our company and We have some issue with it. We have firewall at corporate network.
When I am opening some pdf file or opening empty application, approximately after 30 seconds, application is stuck/frozen.

We have the last update/version of application.
I think that, some communication between our firewall and servers of adobe company are blocked. I would need create whitelist of IP addresses, hostnames, ports of adobe servers. Could you send me please a list of that?
(IP addresses or hostnames, ports)


Thank You Very Much for your help,

Yours sincerely,

Lukáš Nový

Hello,

I work in an enterprise environment as our System Center administrator, so I push out Application installs and software updates in an automated manner.  My question pertains to Adobe Reader DC and how it reacts with other professional Reader programs.  Due to the high cost of Adobe Acrobat Pro, we have opted to use Acrobat Reader DC (the free version) for people who don't need to edit, sign or convert; and Nitro Pro for users who do.

However, whenever I push out an adobe update, it constantly tries to take over as the default.  So basically now, every time I push out an Acrobat install, I have it repair Nitro right after that, which makes it take back over as default - simple enough. 

My next problem arises with the two Internet explorer add-ins conflicting with each other.  As of right now, I just had at least 5 computers who couldn't open attachments through CRM, because the Adobe Add-in re-enabled itself.  I checked all of my deployments, and none of these users are getting any Nitro or Adobe software pushed to them - they haven't had a change in their PDF software in at least two weeks.

Is it possible that a security update for Flash would be so invasive as to re-enable the Acrobat Reader add-in?  Were there any March or April Windows Updates that contained fixes for Adobe, that would re-enable the update?  Reader is acting like a drunk guy at a night club, it just doesn't know how to say no.  No means no adobe!

Okay seriously though, has anybody seen similar behavior?