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How to disable Signin option for Adobe Acrobat DC 2015

May 19, 2017, 6:17 am
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Hi All,

 

I have a requirement to package Adobe Acrobat DC 2015.

The source exe extracts MSI. I have created MST for the extracted file and added serial key and all necessary settings to deploy. Upon installation, on first launch it prompts for Signing option. I am unable to disable the screen after applying some registry sittings specified in the below link:

Online features — Acrobat Customization Wizard DC for Windows

It would be of great help, if someone could assist me in achieving the purpose.

 

Regards,

Avinash L

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Adobe Installer Blocked by Firewall - Recurring Issues

May 19, 2017, 11:47 am
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Over the last 6 months or so I've had to add 13 firewall rules to accommodate changes in to the servers that your products are downloaded from.  The FQDN at the bottom of the list never worked.

 

This happens every time I need to install Adobe products on a client's computer.  Something new is blocked, and I have to track down your new IP address and add a firewall exception for it, often more than one.  See screenshot below, today I added the rule titled Adobe Acrobat 8. (has nothing to do with version numbers, just the number of rules I've had to add in order to accommodate you.)

 

Can you provide a FQDN (Fully Qualified Domain Name) for your installation servers so that I don't have to add on average two new Adobe rules every single month?

 

Thanks.

 

Justin A Smith

IT Consultant

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Uso compartilhado de Adobe Acrobat Pro 11 com ativação local.

May 24, 2017, 7:21 am
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Olá,

 

Tenho uma licença do Acrobat Pro 11, é uma licença com ativação local, gostaria de fazer a ativação em um ambiente virtualizado com acesso remoto. Este ambiente não poderá ter acessos simultâneos mas alguns usuários poderão intercalar acesso e usar os softwares instalados, entre eles o Acrobat Pro 11.

 

Gostaria de saber se isso pode ser realizado ou não, e se existe um documento Adobe que autorize este processo.

 

Desde já, grato pela atenção.

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Acobat DC license issues

May 25, 2017, 12:54 pm
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I have 5 serial numbers (10 total licenses) for Acrobat DC.  Everytime I sign in on one computer, it screws up someone else in my office.  I talked to support today and they told me that he isn't showing any of these licenses as being used.  I have entered the correct serial numbers every time i install.  I am getting so frustrated.  I have too many licenses and is still telling my I don't have enough.  All serial numbers are registered under my account.  Can you only so many licenses under the same Login?   Anyone else experiencing this?  Any advice is welcomed.  

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Acrobat not works - Adobe Application Manager is corrupted

May 26, 2017, 6:53 am
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Hello,

I have Acrobat Pro 11 that was bought two years ago and successfully used couple of months.

Now, after long break I'm trying to use it again. It works a few days but then says "Your Adobe Application Manager is corrupted... Please download it from ... URL" (I'm using Ukrainian version the quotation may be inaccurate).

URL = http://www.adobe.com/go/adobeapplicationmanager_ua

But this link is broken.

I’m reinstall Acrobat a few times but it not help.

What should I do to fix this problem and use Acrobat normally?

Please help.

 

PS. I already have Adobe account and already register my Acrobat there.

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Acrobat Pro value Calculations

May 26, 2017, 11:42 am
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I am wanting to assign a value ($36.00) to a name if placed in one to five fields and add the total. Example: Field 1 = John, Field 2 = Left Blank, Field 3 = Paul, Field 4 = Pam, Field five left Blank. The there with names would be $26.00 each and so the sum of the five fields would be 3 x $36.00 = $108.00.

 

Any and all assistance would be grateful.

 

Dallas Mark

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Why can't I activate my perpetual Acrobat Std. and Pro DC licenses without making the user create an Adobe ID?

May 29, 2017, 4:47 am
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We recently purchased a block of perpetual Acrobat DC 2015 Standard and Professional  licenses.

 

Unlike the past where IT could download the install from LWS and enter the key for the install, now the install wants us to create an Adobe ID for each user.

 

We can understand that for a subscription purchase but why are we getting this for the perpetual licenses.   This is not practical or sustainable for every end user to be asked to set up an Adobe account.  We don't want to have to do that which is why we bought perpetual. licenses under TLP.

 

We contacted both Adobe support and our reseller for help and they both gave us guidance on how to get around this but neither worked.

We got a special download page from Adobe support but that did not work.    It still demands an Adobe ID.

We got guidance about using the offline exception feature from our reseller and that did not work.  Error message:  Offline exception grant process failed

 

Can anyone help us with how to get this installed?

 

Dave

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1.No registrated products on my Adobe ID page. Licence number (Serial # Removed by moderator). The licence belongs to the company where I'm employed. 2. The product tend to stop working after approx. 30 days. Why?

May 29, 2017, 7:10 am
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1.No registrated products on my Adobe ID page. Licence number (Removed). The licence belongs to the company where I'm employed. 2. The product tend to stop working after approx. 30 days. Why?

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I need help in puchasing Acrobat Standard XI box (CD) 3qty.

May 29, 2017, 8:14 am
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I need help in puchasing Acrobat Standard XI box (CD) 3qty for our customer.

Can I buy the Subj in Moscow?

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Adobe Reader Updates are disabled, yet users are being prompted for updates

May 29, 2017, 9:40 pm
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We have a number of user who are being prompted for automatic updates, I have checked their registry to ensure bUpdater is set to 0, which it is, any ideas for other settings that might cause this.  Our package has been configured with the Acrobat customisation tool not to update and for most users is working as intended, thanks.

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Adobe Pro Usage Audit

May 31, 2017, 8:05 am
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Is it possible to audit what users are actually using the features of pro?  I understand I can get the last used date, but I would like to avoid cases in which users are using pro to view PDFs.  All I care about is whether or not a user needs pro vs. reader.  We would like to get an accurate count so we can migrate users from Adobe X Pro to Acrobat DC Pro.  Any suggestions would be appreciated.

 

[Moved from the Lounge (which is where you can "connect with your peers" from across all of Adobe's products for conversations that don't directly relate to help and support) to a product-specific support forum - moderator]

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Is Acrobat X Pro and Standard compatible with windows 10?

June 2, 2017, 8:17 am
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Is Acrobat X Pro and Standard compatible with Windows 10? Our enterprise has a large number of licenses and we need to know if we need to budget for an Acrobat upgrade when we move to Windows 10.

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Problems Installing Adobe

June 2, 2017, 11:32 am
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Hello,

 

Just wanted to start off saying that you for reading. Now into my problem.

 

I am trying to install Adobe Acrobat Reader DC 17.009.20044 with SCCM 2012 R2.

 

i have tried around 20-30 different scripts to get this to install with no luck. I found an article of how to slipstream the MSP files into the MSI using command line and I am also using an MST.

 

I have a powershell script that copies the installation files from the share to a target folder on the C:\

I then have powershell run a batch file and that code is down below:

 

"C:\Source\AdobeAcroCleaner_DC2015.exe" /product=1 /installpath=Default /silent

msiexec.exe /i "C:\Source\AdobeInstallFiles\AcroRead.msi" PATCH="C:\Source\AdobeInstallFiles\AcroRdrDCUpd1700920044.msp" TRANSFORMS="C:\Source\AdobeInstallFiles\AcroRead.mst" /qn

 

Now when i ran the MSI through the adobe customization wizard it says i must use a setup.ini file so i created a blank one. On the adobe website it says I don't need a .ini for installation using command line and MSI. It specfically says that the .ini is used for .exe which I am not using. This has me very confused and I need some clarification.

 

Now I tried using my method but it keeps saying this:

(Note the uninstall of the pervious version of adobe works great with the cleaner. The only reason I am using the cleaner is because adobe will not install on top of another version and this seemed to be the only way to remedy that)

 

This is what my installation files look like. Hopefully everything looks correct.

Here is the setup.ini which the wizard forced me to generate.

(Note: I added in the MSI AND PATCH lines)

 

What am i doing wrong?

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Cannot get current Acrobat DC patch to deploy as part of silent MSI install

June 3, 2017, 6:19 am
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Hello,

 

In Feb 2017 I was able to successfully build a silent MSI install of Acrobat DC (AcroRdrDC1502320053_en_US) using the Customization Wizard and deploy the app via ManageEngine Desktop Central. My users could access the self server portal and fire up the install - and it would install perfectly - following all my specific customizations.

 

Now - I want to do the same with the current DC track installer (AcroRdrDC1700920044_en_US)

 

I expanded the exe archive using the correct command line (per the Enterprise admin guide) and I end up with the 6 key files. I then fire up the Customization Wizard and load up the acroread.MSI file from the new archive I just expanded. Then within the Customization Wizard - I choose Transform->Load Transform to get the settings previously built in Feb 2017. This loads correctly and I save the Package and deploy the files to the specific folder within my DesktopCentral environment

 

But when a user runs the install from the portal - the end result is not Version 2017.009.20044 - I get the old "unpatched" 2015 version that cam within the archive.

 

The Setup.ini file looks right - pointing the right patch within and my new transform file that was created:

 

[Startup]

RequireMSI=3.0

CmdLine=/sall /rs

 

[Product]

PATCH=AcroRdrDCUpd1700920044.msp

msi=AcroRead.msi

CmdLine=TRANSFORMS="AcroRead.mst"

 

 

But - I cannot get this package to actually install the latest patch?

 

What am I doing wrong here?

 

Appreciate any insights.

 

Cheers,

 

Bruce

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After updating Acrobat DC to latest release, prompted to sign in.

June 6, 2017, 9:28 am
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I have created a customization install disabling the prompt to sign in...  Everything was fine until the last update release 15.006.30280.  After installing that the  Sign In Required prompt pops up.  The only way I have found to get rid of that is to uninstall all of acrobat and reinstall it.  I install the updates again, including 15.006.30280 and it works fine with no Sign In prompt.  I don't really want to do it on 60 computers.  Anyone experienced this?  Is there an easier fix?  Thanks.

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When will my users be able to download Acrobat straight from the Acrobat invitation

June 7, 2017, 7:45 am
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I send invitations to my users that require Acrobat Pro for their job responsibilities and lately I have gotten a "Currently unavailable" error after they setup their Adobe account and are ready to start the download. Adobe bs.png

 

This is highly inconvenient when I have off-site users being sent invites and getting this error. The only way to start downloading Acrobat Pro after they finish creating their account is to go back to the Adobe home page and click Desktop downloads and then search through ALL of the apps to finally find Acrobat to get it downloaded. This has been happening for 3 weeks now and the first week I figured this issue would be resolved.

 

Instead of invite and forget, they have to put in a ticket, then once I am finished with my previous tickets I can finally send them the instructions to get to the correct webpage for the download. This is turning a 5 minute process into 30+ minutes depending on the ticket queue.

 

When will this be fixed? If not fixed, when will this be resolved to a more intuitive design for my users to accept the invite, create their account, and start downloading immediately after.

 

If you don't notice it, I have tested this in Chrome, FF, and IE to be sure it was not just a glitch in the Chrome browser.

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How to restore damaged pdf?

May 6, 2015, 2:13 pm
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My customer has recently encountered a problem when trying to open most of their pdfs that they have been referencing for years on their pc.  Reader has a popup box that says "Adobe Reader could not open 'file.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded

 

I have tried various programs to recover/restore/repair them, they all say the files aren't PDF files.  I have not paid for any recovery programs but would be willing to if they can demonstrate they can fix the problem first.

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Acrobat Std DC team subscription

June 8, 2017, 12:59 am
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We are currently unable to renew individual users team subscription for Adobe Acrobat Std DC  with our current renewed Team Subscription valid thruu Dec 2017.

Scenario:

User gets message "Subscription Expires", when activating our Acrobat Std DC according to the documented procedure, it looks as it works but then the applications reverts back to Acrobat Pro DC and says subscription expired?

 

All user information looks ok on the admin console Team page and the users indivual Adobe Account page!

 

We are also unable to remove users from the Team and reassign licenses?

 

Any hints would be appreciatied!

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how to apply quarterly patch acrobat xi pro

June 8, 2017, 9:23 am
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hi everyone,

our users have Adobe Acrobat XI v11.0.17 installed and i would like to upgrade to Adobe Acrobat XI v11.0.20.  i have looked over the documentation and i just can't get it to work.  we have over 100 users so we're using a software delivery system...Altiris.  the original install was done via the Adobe Customization Wizard XI using a transform file. 

 

i have tried upgrading using a transform, admin install as well as using the 'PATCH' switch.  What is the best and least invasive way to upgrade to the latest version?  HELP!!!  TIA...

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Telling the difference between Standard and Pro

April 7, 2016, 7:52 pm
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Hello,

    I have to hand it to Adobe - I've never come across and application that sells 2 separate versions, with a cost difference of over $100, that they intentionally made it nearly impossible to distinguish between one another.

 

We use SCCM, and from what I can tell, Adobe Acrobat DC Pro & Standard both have the same GUID, version number, and display name.  How in the world are we supposed to accurately track our licenses?  We use ServiceNow's Software Asset Management module, integrated with SCCM, to manage software licenses.  It can't tell a difference, and even I as a human, and a 10 year IT Pro, can't either.

 

Can someone please tell me how I am to accurately manage my Acrobat DC software licenses?

 

Thank you

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