In an enterprise environment we should be able to control the software version that we deploy to our systems. With Adobe Reader everything works fine but this Adobe Acrobat 2017 Pro is a little bit stubborn and decided to update himself even that the Adobe Acrobat Update service is disabled. Can you please provide us a solution to this issue? We want to disable automatic updates for Adobe Acrobat 2017 Pro. Thank you.

I am using SCCM's Third-Party patching tool and I'm having a problem updating Adobe Reader DC on approximately 40 PCs.  These are all Windows 7 64-Bit Enterprise machines.  Most of these machines have been in production for about 5 years or more.  I have been trying to get these to update by performing a clean install.  I have already used the Adobe Reader cleanup tool (both versions for Reader and DC) and I have ran these twice before installing Adobe Reader.  The version that has been installed is 19.008.20071.  I have an update that I have been trying to push to these 40 machines is Adobe Reader DC 19.008.20074.  Adobe Reader DC 19.008.20074 is failing like all other previous updates.  Just to let everyone know, these issues happened after we attempted to push Adobe Reader DC continuous track on all our machines.  For some reason these 40 machines just failed.  They failed to properly uninstall all old versions of Adobe reader, and even after the Adobe Reader cleaner, I still cannot push updates after a fresh clean install.  Any help will be appreciated.  Also to note, we have some Group Policies in place for Adobe Reader 11 and Adobe Reader DC, but I do not think this would have this kind of adverse effect.  And, we have established at our organization that we will not auto patch any 3rd party products.

Here is the error log I am getting:

Log Name:      System

Source:        Microsoft-Windows-WindowsUpdateClient

Date:          10/18/2018 7:34:13 PM

Event ID:      20

Task Category: Windows Update Agent

Level:         Error

Keywords:      Installation,Installation

User:          SYSTEM

Computer:      [REDACTED]

Description:

Installation Failure: Windows failed to install the following update with error 0x8024002d: Adobe Acrobat Reader DC Update 19.008.20074.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />

    <EventID>20</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>1</Task>

    <Opcode>13</Opcode>

    <Keywords>0x8000000000000028</Keywords>

    <TimeCreated SystemTime="2018-10-19T02:34:13.750786000Z" />

    <EventRecordID>1604279</EventRecordID>

    <Correlation />

    <Execution ProcessID="376" ThreadID="6348" />

    <Channel>System</Channel>

    <Computer>[REDACTED]</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="errorCode">0x8024002d</Data>

    <Data Name="updateTitle">Adobe Acrobat Reader DC Update 19.008.20074</Data>

    <Data Name="updateGuid">{29C39245-ED5D-4334-81E4-AA5E80878FAC}</Data>

    <Data Name="updateRevisionNumber">2</Data>

  </EventData>

</Event>

Here is the AdobeARMLog:

[2018-10-19 09:20:26:0402] Adobe ARM 1.824.29.8644 logging started.
[2018-10-19 09:20:26:0402] Command Line:
[2018-10-19 09:20:26:0402] Notify...
[2018-10-19 09:20:26:0402] Could not find ARM server to notify
[2018-10-19 09:20:26:0402]    GetLastError(): 2 - The system cannot find the file specified.

[2018-10-19 09:20:26:0402] CreateSessionFromReportData... new instance
[2018-10-19 09:20:26:0402] No Report file
[2018-10-19 09:20:26:0402] InitUIStrings...
[2018-10-19 09:20:26:0828] UpdateARM...
[2018-10-19 09:20:26:0828] IsTimeElapsed...
[2018-10-19 09:20:26:0839] Last check for updates is not registered
[2018-10-19 09:20:26:0839] IsErrorExpired...
[2018-10-19 09:20:26:0889] Last error is not registered
[2018-10-19 09:20:26:0889] IsAnyProductInFullAuto...
[2018-10-19 09:20:26:0889] EULA accepted from 1
[2018-10-19 09:20:26:0889] found full auto for: {AC76BA86-7AD7-1033-7B44-AC0F074E4100} in Mode
[2018-10-19 09:20:26:0889] InitListener...
[2018-10-19 09:20:26:0889] Init...
[2018-10-19 09:20:26:0889] Notify...
[2018-10-19 09:20:26:0889] Could not find ARM server to notify
[2018-10-19 09:20:26:0889]    GetLastError(): 2 - The system cannot find the file specified.

[2018-10-19 09:20:26:0889] StartServer...
[2018-10-19 09:20:26:0889] IsVistaOrLater returns 1
[2018-10-19 09:20:26:0891] ARM Server started
[2018-10-19 09:20:26:0891] Action added: Listener
[2018-10-19 09:20:26:0891] SetupArmUpdate...
[2018-10-19 09:20:26:0905] InitDownloadForArmUpdate...
[2018-10-19 09:20:26:0905] GetOverwriteURL...
[2018-10-19 09:20:26:0905] No overwrite file
[2018-10-19 09:20:26:0905] DownloadArmManifest...
[2018-10-19 09:20:26:0955] DownloadFileAndWait()
[2018-10-19 09:20:27:0653] Creating BITS job LocalFileName:C:\ProgramData\Adobe\ARM\S\ArmManifest2.msi
[2018-10-19 09:20:27:0653] Creating BITS job RemoteName:https://armmf.adobe.com/arm-manifests/win/ArmManifest2.msi
[2018-10-19 09:20:27:0660] downLoadFileSet(): File Count: 1
[2018-10-19 09:20:29:0720] StoreCRD...
[2018-10-19 09:20:29:0720] No CRD to store
[2018-10-19 09:20:32:0642] download success with BITs: C:\ProgramData\Adobe\ARM\S\ArmManifest2.msi
[2018-10-19 09:20:32:0813] ProcessArmUpdateManifest...
[2018-10-19 09:20:32:0826] InitArmUpdate...
[2018-10-19 09:20:32:0826] EvaluateCondition...: DisableArmUpdate
[2018-10-19 09:20:32:0826] ProcessOSCondition...
[2018-10-19 09:20:32:0826] CheckSystemRequirements os,sp = 61 10 osString = 61W6, physicalMemory (8066) = 8192
[2018-10-19 09:20:32:0826] CheckSystemRequirements failed. Required MaxOS: 60
[2018-10-19 09:20:32:0826] ARM update record found
[2018-10-19 09:20:32:0826] IsNewArmAvailable...
[2018-10-19 09:20:32:0826] GetFileVersion(): C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2018-10-19 09:20:32:0826] File version: 1.824.29.8644
[2018-10-19 09:20:32:0826] IsNewArmAvailable: ARM version is up to date, returning 0.
[2018-10-19 09:20:32:0827] Newer version ARM update is not available
[2018-10-19 09:20:32:0827] RegisterResult...
[2018-10-19 09:20:32:0828] LogReportDataIntoAnalytics... requested by update ARM
[2018-10-19 09:20:32:0829] Product info missing, cannot report data
[2018-10-19 09:20:32:0829] IsAnyProductInFullAuto...
[2018-10-19 09:20:32:0829] EULA accepted from 1
[2018-10-19 09:20:32:0829] found full auto for: {AC76BA86-7AD7-1033-7B44-AC0F074E4100} in Mode
[2018-10-19 09:20:32:0829] ************************************
[2018-10-19 09:20:32:0829] InitSessionWithProduct...
[2018-10-19 09:20:32:0829] FindCurrentPDFOwner...
[2018-10-19 09:20:32:0829] .pdf value: AcroExch.Document.DC
[2018-10-19 09:20:32:0829] GetFileVersion(): C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
[2018-10-19 09:20:32:0836] File version: 19.8.20071.41678
[2018-10-19 09:20:32:0836] Check for updates interval is overwritten for Adobe Acrobat Reader DC {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2018-10-19 09:20:32:0836] ProductCode: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2018-10-19 09:20:32:0836] ProductName: Adobe Acrobat Reader DC
[2018-10-19 09:20:32:0836] ProductVersion: 19.008.20071
[2018-10-19 09:20:32:0836] ProductUACPatching: enabled
[2018-10-19 09:20:32:0836] Product UI Language: ENU
[2018-10-19 09:20:32:0836] ProductLanguage installed: 1033
[2018-10-19 09:20:32:0836] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\DC
[2018-10-19 09:20:32:0836] ProductInstallDir: C:\Program Files (x86)\Adobe\Acrobat Reader DC\
[2018-10-19 09:20:32:0836] Manifest URL redirected: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest2.msi
[2018-10-19 09:20:32:0836] re-initializing strings with langauge: ENU
[2018-10-19 09:20:32:0922] Run_SpeedLaunchers...
[2018-10-19 09:20:32:0923] Token time: 131844388972313136
[2018-10-19 09:20:32:0923] Registered time : 131837577872392539
[2018-10-19 09:20:32:0923] Run_SpeedLauncher: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\Reader_sl.exe
[2018-10-19 09:20:33:0000] Launched: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\Reader_sl.exe
[2018-10-19 09:20:33:0000] GetSpeadLauncherPath for Acrobat
[2018-10-19 09:20:33:0000] Run_SpeedLauncher:
[2018-10-19 09:20:33:0000] Empty sl path:
[2018-10-19 09:20:33:0000] Started auto mode for: Reader
[2018-10-19 09:20:33:0000] CanRun...
[2018-10-19 09:20:33:0000] IsPatchingDisabled...
[2018-10-19 09:20:33:0000] Admin User, will update
[2018-10-19 09:20:33:0000] StartProduct...
[2018-10-19 09:20:33:0000] IsEULA_Accepted...
[2018-10-19 09:20:33:0000] EULA accepted from 1
[2018-10-19 09:20:33:0000] GetPreferences...
[2018-10-19 09:20:33:0000] Using registered preference AUTO_ALL
[2018-10-19 09:20:33:0000] IsTimeElapsed...
[2018-10-19 09:20:33:0000] Last check for updates is not registered
[2018-10-19 09:20:33:0000] IsErrorExpired...
[2018-10-19 09:20:33:0001] Last error is not registered
[2018-10-19 09:20:33:0001] InitDownloadManager...
[2018-10-19 09:20:33:0001] GetOverwriteURL...
[2018-10-19 09:20:33:0001] No overwrite file
[2018-10-19 09:20:33:0001] Product can start
[2018-10-19 09:20:33:0001] Network is available, waited 0 ms
[2018-10-19 09:20:33:0001] Action added: Download Manifest
[2018-10-19 09:20:33:0001] Downloading Manifest:
[2018-10-19 09:20:33:0001]    URL: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest2.msi
[2018-10-19 09:20:33:0001]    file: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\ReaderDCManifest2.msi
[2018-10-19 09:20:33:0013] DownloadFileAndWait()
[2018-10-19 09:20:33:0047] StoreCRD...
[2018-10-19 09:20:33:0047] No CRD to store
[2018-10-19 09:20:33:0275] BITs download success: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\ReaderDCManifest2.msi
[2018-10-19 09:20:33:0314] valid after BITs download: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\ReaderDCManifest2.msi
[2018-10-19 09:20:33:0384] Action deleted: Download Manifest
[2018-10-19 09:20:33:0384] ReportSessionData...
[2018-10-19 09:20:33:0792] UAC is disabled or not registered
[2018-10-19 09:20:35:0580] InitSession...
[2018-10-19 09:20:35:0580] InitUpdateData...
[2018-10-19 09:20:35:0593] InitExtraManifestProperties...
[2018-10-19 09:20:35:0593] InitUpdateFromProductUpdatesTable...
[2018-10-19 09:20:35:0593] MDOV
[2018-10-19 09:20:35:0593]    Error Code: 1615

[2018-10-19 09:20:35:0593] InitUpdateFromProductUpdatesExTable...
[2018-10-19 09:20:35:0593] InitUpdateDataFromRecord...
[2018-10-19 09:20:35:0593] InitUpgrade...
[2018-10-19 09:20:35:0593] Upgrade data not available: Upgrade ID
[2018-10-19 09:20:35:0593] File list in Manifest: AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] InitUpdateFiles...
[2018-10-19 09:20:35:0593] EvaluateUpdateForInstall...: ID_AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] MDOV
[2018-10-19 09:20:35:0593]    Error Code: 1615

[2018-10-19 09:20:35:0593] EvaluateCondition...: ID_AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] New file object: AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] AddFileObject...
[2018-10-19 09:20:35:0593] get update values for Update ID: ID_AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] InitFilesInUse...
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: concrt140.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: msvcp140.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: msvcp140_1.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: msvcp140_2.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: vccorlib140.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: vcruntime140.dll
[2018-10-19 09:20:35:0593] InitManifestProperties...
[2018-10-19 09:20:35:0593] WaitMsiMutexLimit: 60
[2018-10-19 09:20:35:0594] ErrorDetailsURL: http://www.adobe.com/go/update_error_win
[2018-10-19 09:20:35:0594] WhatsNewURL: http://www.adobe.com/products/reader.html
[2018-10-19 09:20:35:0594] UpgradeDisplayName not found in Manifest, will use Adobe Acrobat Reader DC
[2018-10-19 09:20:35:0594] WaitDynamicFilesInUse: 86400000
[2018-10-19 09:20:35:0594] AllowUpdateInSystemContext: 1
[2018-10-19 09:20:35:0594] CloseApplications: AdobeCollabSynchronizerNotification
[2018-10-19 09:20:35:0594] Found AllowServiceConditions: SvcCond1;SvcCond2
[2018-10-19 09:20:35:0594] EvaluateCondition...: SvcCond1
[2018-10-19 09:20:35:0594] ProcessFileCondition...
[2018-10-19 09:20:35:0594] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2018-10-19 09:20:35:0595] File version: 1.824.29.8644
[2018-10-19 09:20:35:0595] Condition met
[2018-10-19 09:20:35:0595] EvaluateCondition...: SvcCond2
[2018-10-19 09:20:35:0595] ProcessFileCondition...
[2018-10-19 09:20:35:0595] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARMHelper.exe
[2018-10-19 09:20:35:0921] File version: 1.824.29.8644
[2018-10-19 09:20:35:0921] Condition met
[2018-10-19 09:20:35:0921] AllowServiceMode: 2
[2018-10-19 09:20:35:0921] Service allowed in full auto mode only
[2018-10-19 09:20:35:0921] Blacklist: 2;16;17;18;19;52;53;54;63;68;81;82;83;84;85;86;87;88;89;90;91;92;93;97
[2018-10-19 09:20:35:0921] UrlFallback: http://ardownload.adobe.com
[2018-10-19 09:20:35:0921] IsNotUpdatableAdminInstall...
[2018-10-19 09:20:36:0004] GetOverwriteURL...
[2018-10-19 09:20:36:0004] No overwrite file
[2018-10-19 09:20:36:0084] DownloadFiles...
[2018-10-19 09:20:36:0096] DownloadPayloadFiles...
[2018-10-19 09:20:36:0096] DownloadFilesWithBITs...
[2018-10-19 09:20:36:0170] File already exist and valid: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:36:0170] No files scheduled for download
[2018-10-19 09:20:36:0337] CancelJobs
[2018-10-19 09:20:36:0337] GetJobs
[2018-10-19 09:20:36:0341] no registered jobs
[2018-10-19 09:20:36:0347] InitInstalls...
[2018-10-19 09:20:36:0347] File to be added to install object: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:36:0347] SetupArmUpdate...
[2018-10-19 09:20:36:0347] skipping, already executed
[2018-10-19 09:20:36:0347] WaitForMsiMutex...
[2018-10-19 09:20:36:0348] WaitFilesInUse...
[2018-10-19 09:20:36:0469] WaitDynamicFilesInUseEx...
[2018-10-19 09:20:36:0469] value is not registeredtTimeWaitedFilesInUse_Reader
[2018-10-19 09:20:36:0469] MustElevate...
[2018-10-19 09:20:36:0469] already elevated
[2018-10-19 09:20:36:0483] ExecuteInstalls...
[2018-10-19 09:20:36:0483] CloseApplications...
[2018-10-19 09:20:36:0484] Action added: Execute Installs
[2018-10-19 09:20:36:0591] Action added: Dialog
[2018-10-19 09:20:36:0591] ARM update mutex created
[2018-10-19 09:20:36:0596] InstallProductMsp...
[2018-10-19 09:20:36:0596]    file - C:\ProgramData\Adobe\ARM\Reader_19.008.20071\AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:36:0596]    args - ARM_EXECUTION=YES
[2018-10-19 09:20:36:0596] ValidateSingleInstallFiles...
[2018-10-19 09:20:36:0633] ValidateSingleInstallFiles returns TRUE for: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:37:0274] SetupReminder, UI minimized
[2018-10-19 09:22:48:0380] Installation returned ERROR_SUCCESS
[2018-10-19 09:22:48:0380] RegisterResult...
[2018-10-19 09:22:48:0383] Action deleted: Execute Installs
[2018-10-19 09:22:48:0447] VerifyProductAfterUpdateInstall...
[2018-10-19 09:22:48:0447] *** Product after installation ***
[2018-10-19 09:22:48:0448] Check for updates interval is overwritten for Adobe Acrobat Reader DC {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2018-10-19 09:22:48:0448] ProductCode: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2018-10-19 09:22:48:0448] ProductName: Adobe Acrobat Reader DC
[2018-10-19 09:22:48:0448] ProductVersion: 19.008.20074
[2018-10-19 09:22:48:0448] ProductUACPatching: enabled
[2018-10-19 09:22:48:0448] Product UI Language: ENU
[2018-10-19 09:22:48:0448] ProductLanguage installed: 1033
[2018-10-19 09:22:48:0448] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\DC
[2018-10-19 09:22:48:0449] ProductInstallDir: C:\Program Files (x86)\Adobe\Acrobat Reader DC\
[2018-10-19 09:22:48:0449] Manifest URL redirected: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest2.msi
[2018-10-19 09:22:48:0898] LogReportDataIntoAnalytics... requested by exit instance
[2018-10-19 09:22:48:0898] LetProductUseArmReportData...
[2018-10-19 09:22:48:0898] Missing module path
[2018-10-19 09:22:48:0908] Action deleted: Dialog
[2018-10-19 09:22:48:0922] Init HL or HB failed
[2018-10-19 09:22:48:0922] done with Report file
[2018-10-19 09:22:48:0922] Cleanup...
[2018-10-19 09:22:48:0927] Notify...
[2018-10-19 09:22:48:0927] WriteFile succeeded in Notify
[2018-10-19 09:22:48:0928] Requested to stop listener
[2018-10-19 09:22:48:0928] Confirming request to stop listener
[2018-10-19 09:22:48:0928] Action deleted: Listener
[2018-10-19 09:22:49:0127] ARM returns ERROR_SUCCESS
[2018-10-19 09:22:49:0127] Adobe ARM 1.824.29.8644 logging finished.

Acrobat ProDC keeps asking for login. Changed PW and still keeps asking. How to fix problem?

Hi all,

I'm experiencing an issue with Acrobat Reader updates via Configuration Manager (and SCUP 2017).

Basically, this is the SCENARIO:

- CM CB 1802

- SCUP 2017 already synced with CM

The followings are updates already published on SCUP

The same updates (also with some other Flash Player one) have already been synced correctly with SCCM, reported in the SCCM console, added to a Software Update Group and deployed as available to a collection.

When I open Software Center on a target client, both type of updates are displayed correctly.

Once I click on "Install" both updates are downloaded into the ccmcache folder in a CAB file format, but:

- FlashPlayer Updates are installed correctly

- Acrobat Reader Updates report a 1603 error (looking into the event viewer)

I've already tried to:

- Install updates on my own using the CAB file, but the event viewer reports the same error

- Unzip the CAB into the MSU file type, install the MSU file, but always the same error

Could you please give me any suggestion about that?

Thanks in advance,

Andrea

Hello,

I've created a package with the Creative Cloud Packager version 1.14.0.97 of Adobe Acrobat 2017, so far everything is going well.

After deploying the package the application is installed but when the user opens Acrobat he/she gets a login screen. After clicking it away Acrobat closes itself. Later I tried the solution what was indicated below:

Disable Adobe Sign In Prompt – Acrobat Pro DC | adminfix 

This gets me a step further, now I also get a login screen what I could close without closing the application too. According to the link I pasted above the login prompt should be gone completely but it isn't. I get the option to activate with the account that is I used to log in to the Creative Cloud Packager but this isn't an option for a deployment to end-users.

Does someone has experience with this problem and knows how to solve it?

We would like to update Adobe Reader DC to the latest version via msp files via SCCM. Is there an easy way to deploy the msp updates via SCCM? What is the best practice for these updates deployments? What is the best way to install Adobe reader DC and its updates during OS deployment - software disstribution?

I am unsure how to get Acrobat Pro Dc to open as it wants me to verify an incorrect email address.  We have cancelled the original purchase on the incorrect email address, repurchased on the correct email address/adobe id and reinstalled software but it still automatically requests email verification on incorrect email address.

I keep getting error code 150340 when installing Acrobat Reader using silent args.

If I start installation manual by double click, installation done successfully.

Please help!

We want to deploy Acrobat Pro 2017 to workstations assigned to users.

We do not want to "invite" users to create their own individual Adobe accounts and install it themselves.

However, the licensing site for Acrobat seems to be set up to assign it that way.

How do we change this so I can download the Acrobat DC Pro package to our network and push it out to workstations with SCCM as needed.

We need to have this centrally managed, not have users do their own installations.

Many users don't even have admin rights to install this on their own anyway.

Users come and go, so we do not want licenses tied to external user accounts that we have to maintain outside of our own domain.

Are there separate Classic 2015 and 2017 versions of DC Pro like there are for Reader DC?

I'm trying to find and download the installation files for the Acrobat DC Pro 2017, but I can only find Acrobat Pro 2017, which I assume is the Continuous track that auto updates..

Many users don't have admin rights to install updates, so I don't know if the automatic updating in Pro 2017 will work for them.  If not, we need to disable updating and deploy the updates out via SCCM instead.

Hallo,

ist diese Version auch für Azubis in Fachrichtung Fachinformattiker für Systemintegration berechtigt?

Wenn Ja, welche Nachweisberechtigung benötigt werden?

Danke.

Grüße

B.A

Hello all, I've got a weird one here. I'm running some reports in my environment and trying to fine out what Adobe DC is. I also have Adobe DC Pro, Adobe DC Standard, and Adobe DC Reader installations as well but the majority of people just have Adobe DC installed. Is there a difference between them meaning paid versus free?

We are using a stand alone version of Adobe DC Pro (15.006.30033.2205) (no other Adobe products).  Windows 7 32-bit environment.  I have used the Adobe customization tool to create a custom install package.  I now need to update this package with the latest patch from Adobe to correct a recent security patch.

Ideally I'd like to make a new customized installer package as this allows us to disable the Adobe Sign-In feature, which our agency will never use.

I am trying to use:  msiexec /i acropro.msi PATCH="Acrobat2015Upd1500630280.msp" TRANSFORMS="AcroPro.mst" 

The .mst file was created by the customization tool.  However, when I run this command, I get the error:

"This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package."

I have attempted uninstall and reboot and cleaning the registry of previous installation of Adobe DC Pro without any luck.

Can someone provide guidance on how to create a new customized install with the latest patch and still have the Adobe Sign-In option disabled?

Hi,

Our business is having an issue with Adobe Acrobat Pro standalone (2015).  The software is up to date as of today, version 15.006.30461.

We are getting these pop-up error messages when attempting to open documents: "There was an error reading a stream" and "Insufficient data for an image”.  We seem to be getting these issues primarily with PDFs produced from scanned documents, but occasionally get the same issues with other PDFs.

We work with a lot of PDFs so it is hard to tell sometimes whether a specific PDF is causing issue.  As of our current project we are dealing with scanned document PDFs from multiple clients and seem to be having trouble with all of them.  The issue sometimes happens if multiple PDFs are open at the same time, but also has happened with just 1 or 2 PDFs open.  Sometimes the issue happens when the files are open for an extended period of time, but it also happens when you are attempting the open a document for the first time after a reboot.

The documents are stored on our networks business file server.  There are not any apparent issues with our network – everything else appears to behave normally.  We have only recently started having this issue in the last month.

I have software that monitors our PCs, all of the PCs in question average less than 50% memory usage and 50% or more of the SSD drive space is free.  So this issue is happening when there is plenty of available PC resources.

All of the PCs are new Optiplex 7060 that we started using earlier this year.

Windows 10, full up-to-date.

All drivers are fully up-to-date. 

Here are the hardware specs:

Processor: Intel i7-8700 @ 3.2GHz

Memory: 16GB (2x8GB)

SSD: Toshiba XG5 NVMe PCIe M.2 256GB

Graphics: AMD Radeon RX 550

NIC: 1 Gigabit Ethernet (i.e., not using WiFi)

I've seen posts in the past related to similar issue so I'm hopeful that you can determine and resolve the issue quickly.

Thanks!

We would like to install Acrobat Pro 2017 onto a Citrix Xenapp server, this is similar to Microsoft Remote App or RDS server. The question really pertains to handling licensing when everyone is sharing the same copy running on the remote server. We will purchase enough licenses, but I'm not familiar with how to handle licensing in this situation.

Thank you,

-Mark

I'm looking for the LEID for Acrobat Standard 2017 to run some prtk commands.  I found the LEID for "DC Classic track 2017", but am unsure if it's the same as "Acrobat Standard 2017".  Any ideas?

Trying to install adobe acrobat DC on an offline windows 7 pc.  I have installed this package several times on win 10 computers on the same network with no errors.  On win 7 it errors on all computers.

Log file below.

15:31:774 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Build Version - 1.15.0.46

12/27/18 17:15:31:774 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Logging Level verbosity Set  to 4

12/27/18 17:15:31:783 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Successfully fetched the optionXML content from MSI database ...

12/27/18 17:15:31:793 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

12/27/18 17:15:31:795 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | The install language for Acrobat (APRO19.0) from the fallback map (en_US)

12/27/18 17:15:31:796 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Bootstrapper launch location is :: C:\Users\admin123\Desktop\Adobe DC\Build\ASU\Set-up.dat

12/27/18 17:15:31:965 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | Build Version - 10.0.0.99

12/27/18 17:15:31:965 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | Logging Level verbosity Set  to 4

12/27/18 17:15:31:966 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | Schema version and schema compatibility version are same or greater than current

12/27/18 17:15:32:493 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

12/27/18 17:15:32:493 | [INFO] |  | ASU | OPM | OPM |  |  | 5032 | No Record found for the input fields in opm_getValueForKey

12/27/18 17:15:49:930 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Build Version - 1.15.0.46

12/27/18 17:15:49:930 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | Logging Level verbosity Set  to 4

12/27/18 17:15:49:930 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 4704 | The Bootstrapper Process return code is (42).Stopping the installation process.

I am unable to login to the Adobe Licensing Website to activate Adobe Acrobat XI Professional which was purchased in November 2013.  Todate I have not received an activation notification from Adobe despite numerous attempts with "forgot password".  Appreciate your assistance asap.

When I log in to the Adobe site to download my recently purchased Acrobat 2017 (17.0) Standard and Pro MSI's, I'm given the same download - Acrobat_2017_Web_WWMUI.exe (same checksum as well) - which appears to only have the PRO MSI file. How do I get the MSI file for Acrobat STD?

Bonus question : Is there a current Adobe Customization Wizard that I can use to create custom transform files (MST's) to create custom installs for workstations (instead of users) that are installed by SCCM?

Sorry for multiple questions

I have a device license for Creative Cloud for education. I've made the package and installed it on the computer. My admin console shows the computer as my device license. Photoshop and Illustrator launch just fine. Acrobat says my subscription has expired. How do I fix this bug? I've tried logging out and back in again.